Help & Support - Felaqua Connect - Sure Petcare Felaqua Connect Produkthandbuch

Help & support - Felaqua Connect
If there are mechanical issues with your Felaqua Connect, please do not try and fix these
yourself. Instead, contact our friendly customer support team at surepetcare.com/support.
My cat is not happy using the product
• Repeat the cautious pet advice on page 14 allowing more time for your pet to feel
comfortable without water flowing from the reservoir.
• Make sure you change the water regularly to keep it fresh.
• Assess your pet's drinking environment. Do they always approach the bowl from a
set angle? Try to change the position of your Felaqua Connect to help your pet feel
more comfortable.
• Try a different location. Cats can be very particular about where they drink. Follow the
advice on page 11.
Felaqua Connect is not recognising my pet drinking
• Check that good quality alkaline batteries were used and that they are not running low.
Ensure the + and - of the batteries are in the correct orientation - see page 10.
• Ensure your pet's microchip or collar tag ID is assigned to your Felaqua Connect.
See the Household section of the app to see which pets are assigned.
• Remove the reservoir and bowl and clean the surface of the unit underneath the bowl.
• Move your Felaqua Connect away from any metallic or electrical appliances.
• Check that there are no obvious sources of electrical noise in the area i.e. faulty flickering
lights, etc. If you suspect there are, please contact our customer support team at
surepetcare.com/support.
• Assess how your pet drinks and approaches the Felaqua Connect. If they often drink from
the side, reposition your Felaqua Connect to encourage them to drink from a less extreme
angle. This will help their microchip or collar tag to be within range.
• If the above doesn't work, check with your vet to ensure that your pet's microchip is
working and that it is located in the normal place. If it has moved significantly, it will have
become hard to read. If this is the case, or in the meantime, you could use a Sure Petcare
RFID Collar Tag available from surepetcare.com/accessories. Attach to your pet's collar
and repeat the 'Add a pet' process - see page 14.
• If you experience continued issues with microchip or collar tag detection please contact
our customer support team at surepetcare.com/support.
Felaqua Connect leaking water
• Firstly make sure the product is on a flat, level surface.
• If this is the case it could be that the reservoir lid is not tightened sufficiently. Remove the
reservoir and carefully empty the bowl, then tighten the lid as tight as it will go.
• Replace the empty bowl and refit the reservoir. If the water continues to overflow the bowl,
please contact our friendly customer support team at surepetcare.com/support.
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