INSTALLATION AND SERVICE MANUAL FOR PROFESSIONALS
Maintenance and troubleshooting: Troubleshooting
A B C Error
Fault
code
11 R 0 E11
Supply air temperat-
ure < +5 °C
Reduced heat recov-
ery due to low ex-
tract air temperature
Reduced heat recov-
ery due to low ex-
tract airflow
12 R 2 E12
Overheating
One of the internal
sensors measures a
temperature
of > 70 °C.
13 -
0 E13
Communication er-
ror / weak signal, in-
dicated on wireless
remote control only
No wireless signal
Wireless signal is too
weak
Potential cause
Action required
Low temperatures from
Ensure that all ventilated
unheated rooms
rooms are heated
Alternatively, close the air
vents to rooms that are
not heated
Poorly insulated ducts in
Improve the insulation of
cold environments
ducts
Extract air filter soiled
Changing the filter
Poor adjustment of the
Adjust the system
airflows
A bathroom extract air
Remove the extract air
fan creates a negative
fan from the bathroom
pressure in the dwelling
and connect the extract
air from the bathroom to
the ventilation system in-
stead
A kitchen extract air fan
Provide heated fresh air
is creating negative
for the extraction hood. If
pressure inside the
this cannot be achieved,
dwelling
open a window/door
while the extraction hood
is running
A stove fan creates neg-
Contact the fireplace/
ative pressure inside the
stove supplier to take
dwelling
safety precautions
Overtemperature
Check ventilation unit
caused by fire inside or
and surroundings for fire
outside the ventilation
unit
Overtemperature due to
Check ventilation unit
combination with a pre-
and surroundings for fire
heater or post-heater
Check which sensor is
and insufficient airflow
measuring a high tem-
perature. Check whether
the airflow is blocked and
the filters are soiled.
If necessary, increase the
setting for the minimum
airflow
Ventilation unit is
Switch on the ventilation
switched off
unit
Antenna is not mounted
Mount antenna
on the unit
Distance of the remote
Move closer to the ventil-
control is too far from
ation unit
the ventilation unit
Mounting the antenna
extension cable
Reset
Manual reset by
pressing the alarm
button or by switch-
ing the unit off/on
Firmware version 2.9
and higher also offer
automatic restart
after 10 minutes
The alarm indicator
can be reset by
pressing the alarm
button or by switch-
ing the unit off/on.
However, the unit
cannot be started
until the causes of
the alarm have been
eliminated
Repeat every
5 minutes or when a
button is pressed
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