Trouble-Shooting And Service - clage MDX 3 Gebrauchs- Und Montageanleitung

16. Trouble-shooting and service

The following table will help you to determine and rectify the reasons for possible problems. If
you cannot rectify the fault with the aid of this table, please contact:
CLAGE GmbH
Central customer service
Pirolweg 1–5
21337 Lüneburg
We can either give you the name and address of an authorised customer service company or
repair the heater ourselves. In the latter case, please send in the heater (at your cost and risk)
with details of the problem and a copy of the sales invoice.
Fault
No water flows
Water flows
more slowly than
expected
The heater switches
itself on and off
Water remains cold,
although the appli-
ance switches on
Appliance does
not switch and the
water remains cold
Hot water tempera-
ture varies
Hot water tempera-
ture too low
Fon: +49 (0) 4131 – 89 01-40
Fax: +49 (0) 4131 – 89 01-41
E-mail: service@clage.de
Internet: www.clage.de
Cause
Water supply is turned off
The jet regulator is not fit-
ted
Water pressure is not suf-
ficient
Dirt in the pipes
Water pressure is varying,
flow rate is too low
Faulty heating element
Safety thermal cut-out has
tripped
Water pressure is not suf-
ficient
Dirt
Supply voltage varies
Water connections mixed up Check installation
Flow rate is too high or inlet
temperature is too low
Power supply is too low
Faulty heating element
Action
Open the main water valve and the shut-off valve
Fit the special CLAGE jet regulator
Check the water flow pressure,
check the water flow adjustment (see fig. 10)
Remove any dirt from the filter, valves and taps /
check the technical data
Remove any dirt / increase the flow water pres-
sure, close other taps, open the shut-off valve
further
Replace heating element (by an authorized techni-
cian)
Have the fault rectified by a technician and reset
the safety thermal cut-out / circuit breaker
Adjust the water flow (see fig. 9), open the shut-
off valve fit the special CLAGE jet regulator, check
water pressure
Remove dirt from the inlet and outlet
Check the supply voltage
Adjust the flow either at the tap, the valve or the
flow adjustment screw
Preset the temperature, measure the temperatures
and flow rate and compare with the technical
data, check the power supply
Replace heating element by an authorized techni-
cian
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CLAGE