Troubleshooting
Response to possible problems
WARNING! Danger of injury from repair work!
The water dispenser contains no parts that can be repaired by the
operator. Tasks other than those described in these instructions may only
be carried out by the manufacturer or by a qualified person.
Problem
Cause
LED for unchilled still
Malfunction in water
water lights red
supply.
LED for unchilled still
ThermalGate™ is not
water blinks 3x after
working correctly
wake up from standby
LED for chilled still
Malfunction in cooling
water lights red
system
No water can be
Water supply is interrupt-
dispensed
ed
The system detected a
LED for chilled spar-
water leakage
kling water / bottle
lights red
Water is not / only
Carbon dioxide content
slightly carbonated
incorrectly set
Water can't take up
carbon dioxide
CO
bottle is empty
2
Water is warm
Water temperature
incorrectly set
Water cooler is defect
No chilled water available
Overheating protection
is active
Acoustic signals are
Acoustic signals are
not to be heard
deactivated
64 | EN
Remedy
Contact customer service
(see rear page)
Contact customer service
(see rear page)
Switch off appliance for
1 hour. Flush water dis-
penser after restarting
Check water inlet valve
Check water supply
Contact customer service
(see rear page)
Contact customer service
(see rear page)
Wait 45 minutes until water
is chilled
Check the fill level of the
CO
bottle and change
2
bottle if necessary (see
page 60)
Set water temperature
Contact customer service
(see rear page)
Wait 45 minutes until water
is chilled
Wait until device resets
water temperature
Activate acoustic signals
(see page 54)
Problem
Cause
Touch pad is off
Standby mode is activat-
ed
Appliance is not switched
on
Water dispenser fuse has
tripped
Hissing sound occurs
CO
supply is leaking
2
Water spills
Water pressure too high
Uncontrolled water
Water intake is not tight
seepage
Condensation water
occurred
Buttons do not react
Lock function is activated
If the error occurs again, please contact customer service (see rear page).
Remedy
Deactivate standby mode
Check possible appliance
fault
Plug in the device into an
adequate mains socket
Contact customer service
(see rear page)
Check CO
supply
2
Contact customer service
Halt water intake / close
water shut-off valve
Refer to page 66, „What
to do in an emergency"
Clean up condensation wa-
ter. If condensation water
returns, contact customer
service
Deactivate lock function
(see page 51)
EN | 65