TEFAL Companion Bedienungsanleitung Seite 40

PROBLEMS
EN
The lid locking safety feature is The appliance got switched off during
still activated (bar extended), operation by knocking the I/O switch
meaning that the lid cannot be or it was simply unplugged during
locked in position operation.
SECU error message The rotor will not rotate.
ERR39 error message Bowl overheated.
SECU error message Motor overheated.
SECU error message Appliance is unstable.
Your Companion has become
ERR21, ERR22
overheated.
ERR31 The lid cannot be locked.
Your Companion is struggling
ERR35
to operate.
ERR37, ERR03, ERR01 Your appliance is struggling to operate.
Your Companion has
ERR23
overheated.
ERR02, ERR30 Connection problem.
Displaying The product is not connected to WiFi.
Displaying The product is connecting to WiFi.
Your product is having trouble loading
UI-1, UI-3
certain data over WiFi.
Your appliance is having trouble
UI-2, UI-4, UI-5, UI-6
retrieving certain local or WiFi data.
An ERR34 error message is
The heating resistor does not work.
displayed on the screen
CAUSES SOLUTIONS
Simply switch the I/O switch to I to reset the
appliance and the lid locking safety feature;
the bar will automatically return to its original
position and you can now lock the lid.
Empty the bowl, let it cool down and
try again. If the problem persists,
contact the after-sales service.
Discontinue operation for a short period. Allow
the bowl to cool down. If the problem persists,
contact your after-sales service.
Allow the appliance to cool for 30 min and
reduce the quantity in the bowl.
The appliance has stopped because it has
detected an
instability. Try decreasing the
quantity of food in the bowl.
Please unplug your appliance and
contact your after-sales service.
Please contact the after-sales service.
Discontinue operation for a short period.
Unplug your appliance and plug it back in.
If the problem persists, contact your
after-sales centre.
Please contact the after-sales service.
Please contact the after-sales service.
Your Companion is not able to
communicate over WiFi. Unplug
your appliance and plug it back in. If the problem
persists, contact your after-sales service centre.
Check your WiFi network or unplug your
appliance, then plug it back in. If the problem
persists, contact your after-sales service centre.
Wait for the following logo to be displayed
If the problem is recurring, your WiFi signal may
be too weak. Try moving your appliance closer
to your router or install a WiFi extender closer
to your appliance to improve the quality of the
WiFi signal.
If your appliance is not connected, try connecting
it and initiating data synchronisation. If your
appliance is connected, try to improve the signal
quality (see row above).
Check that the power supply pins under the bowl
are not dirty. If so, clean them and try again.
If this still does not work, contact an authorised
service centre.
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PROBLEMS CAUSES
- An object is touching the motor
unit (B)
- The power cord is under the
Companion or taut
Your Companion is not
- The Companion is not pressing
weighing correctly
against the four sensors
- Other causes
There is a problem with the scales
ERR45
function.
The scales display remains
There is a problem with the scales
at 0 g when I put food in
function.
my bowl
Is your appliance still not working?
Contact an approved service centre (see the list in the service booklet).
RECYCLING
• Disposing of the packaging and the appliance
The packaging is made up of environmentally safe materials and can, therefore, be disposed
of in accordance with the recycling measures in force in your area.
To dispose of the appliance, check with the appropriate service in your area.
• Electronic or electrical products at the end of their service life:
Let's help protect the environment!
Your appliance contains many recoverable or recyclable materials.
Leave it at a collection point for processing.
*The Bluetooth ® trademark and logos are registered trademarks of Bluetooth SIG, Inc. and their use by the SEB Group has been authorised.
Google Play and Android are trademarks of Google Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and in other countries. App Store is a service mark of Apple Inc.
GLOSSARY
Pair: The act of grouping or linking two appliances together.
This happens the first time that you connect your smartphone or tablet with the Companion.
Synchronise: The act of updating information. The app synchronises with the Companion in order to exchange
information when they are connected.
Connect: Establishing a link between the app (smartphone/tablet) and the appliance (Companion). This is required for
synchronisation to take place.
Cookies: This is the usage information sent to Moulinex to improve the app.
SOLUTIONS
- Make sure that nothing or nobody is
pressed against the Companion
- Remove the power cord from under your
appliance and make sure that it is not
taut
- Make sure that the Companion is placed
on a clean, flat work surface
- If the problem persists, please contact the
after-sales service
Please contact the after-sales service.
Please contact the after-sales service.
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EN