Faq (Questions And Solutions) - Gazelle Easyflow HMS Benutzerhandbuch

6.4 FAQ (questions and solutions)

Question / Fault
Battery
The battery won't charge.
The battery no longer
charges fully.
The range is insufficient.
Drive Unit
The motor seems to be
holding back.
On-board computer
The on-board computer
does not display speed.
The on-board computer
cuts out.
Does the bike also have a
Walk Assist?
Remedy
Check whether the battery is connected properly and whether the mains socket works. Follow the cor-
rect connection sequence:
•
First connect the charger to the mains socket;
•
Then connect the battery to the charger.
Never connect the battery directly to a mains socket.
•
Check that the battery terminals are not dirty.
Contact a Gazelle service specialist.
The following factors can affect the range:
Load (weight of the cyclist and luggage), tyre pressure, cycling conditions, climate conditions, rider
actively cycling and gear-shifting behaviour.
Contact a Gazelle service specialist.
It is possible that the speed sensor has not been properly mounted Contact a Gazelle service special-
ist.
Check that the cables are connected properly and that there are no exposed wires.
Check that the attachment is not too tight.
Yes. The use of the Walk Assist is described in section 3.8.3.
Gazelle Easyflow HMS Manual | 63
Troubleshooting and repairs