Stryker Ems Return Policy; Return Authorization; Damaged Merchandise; International Warranty Clause - Stryker Power-PRO TL Bedienungs- Und Wartungshandbuch

STRYKER EMS RETURN POLICY

Cots, Stair Chairs, Evacuation Chairs, Cot Fasteners and Aftermarket Accessories may be returned up to
180 days of receipt if they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 25% restocking fee

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department. An
authorization number will be provided which must be printed on the returned merchandise. Stryker reserves
the right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker will
file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount to the
actual replacement cost. In the event that this information is not received by Stryker within the fifteen (15)
day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.

PATENT INFORMATION

Stryker products are covered by one or more of the following patents:
United States 5,575,026
5,537,700
D527,103
Other Patents Pending
www.stryker.com
Warranty
6,276,010 6,648,343
6,125,485 6,735,794
6385-009-005 REV B
6,908,133 6,796,757
7,100,224 7,398,571
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