Westermann Cleanmeleon 2 PRO Betriebsanleitung Seite 177

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Warranty policy
9. The warranty period for original Westermann spare parts is 2 years if the installation
by a Westermann specialised dealer is proven (for wearing parts the limitation under
point 3 applies). For warranty claims relating to spare part deliveries or warranty
repairs, we ask you to keep the relevant parts on call for 2 months after receipt of
the warranty claim. We may require the relevant part for examination.
10. As from 01/01/2002, for logistical reasons, spare parts required for warranty purposes
can only be ordered via Westermann Customer Service. From Monday to Friday be-
tween 08:00 a.m. and 4:30 p.m., telephone orders are accepted on +49(0)5931 /
49690-0. Please state the item no., the serial no. of the device in question and the
customer no. You may also forward your warranty spare parts order to us via fax:
+49(0)5931 / 49690-99.
11. Should your warranty claim be rejected, you will be charged for the ordered spare
parts at their usual purchase conditions. The invoice will also be issued if no warranty
claim has been received by Westermann Customer Service within 4 weeks. If a Wester-
mann spare part for warranty repairs is not available at short notice (within 2 working
days) and you use an original Westermann spare part from your stock to repair the
damage, we will deliver a replacement free of charge as soon as it is available again
or can be supplied by Westermann Customer Service. If a spare part is no longer
available (NLA), the purchase price paid by you will be refunded.
12. The complained parts or machines are to be sent free of charge to the Westermann
works in Meppen. After the warranty has been accepted, the freight costs will be
reimbursed.
13. The warranty claim must be submitted to Westermann Customer Service no later than
5 working days after the repair has been performed to ensure a fast processing. War-
ranty claims received 3 months after repair can no longer be processed.
14. All previous warranty guidelines as well as the conditions of the general terms and
conditions and point 7 hereby lose their validity.
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Westermann GmbH & Co. KG
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