Westermann Cleanmeleon 2 PRO Betriebsanleitung Seite 176

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Warranty policy
18 Warranty policy
The following policies are valid from 01.01.2002 for the Westermann warranty.
1. For Westermann products of the consumer goods sector (private use), which have
been sold via the Westermann specialist trade, the warranty period is 2 years from
the date of sale to the end customer. For Westermann products of the capital goods
sector (commercial/professional), which have been sold via the Westermann special-
ist trade, the warranty period is 1 year from the date of sale to the end customer.
2. The warranty covers defects which can be traced back to material and/or manufac-
turer defects. All faults occurring due to a Westermann product or production defect
during the warranty period will be acknowledged and corrected by repair or a spare
parts delivery via a Westermann specialised dealer.
3. Excluded from this are wear parts such as Bowden cables, starter ropes, V-belts,
bearings, clutch plates, tyres, air filters, spark plugs, glow plugs, fuel filters, oil fil-
ters, sweeping brushes, rubber lips, batteries if these cannot be proven to have clear
material defects.
4. Warranty claims are generally excluded in the event of inadequate maintenance and
care. Regular maintenance and cleaning of the product as specified in the Wester-
mann operating instructions is essential. Damage due to improper maintenance and
cleaning cannot be accepted as a case of warranty.
5. The operating instructions for the respective product as well as the safety notes must
be observed. Damage caused by faulty operation, improper use or use of accessories
not authorised by Westermann GmbH & Co. KG, cannot be accepted as a case of
warranty.
6. Make sure that only original Westermann spare parts and Westermann accessories are
used. They can be obtained from Westermann specialised dealers. Damage and an
increased danger of accidents cannot be ruled out if other than original Westermann
spare parts or Westermann accessories have been used. These consequential damages
are not subject to warranty claims.
7. As from 01/01/2002, only Westermann warranty claim forms must be used. The war-
ranty claim forms are mandatory. Exceptions will not be accepted. Warranty claim
forms without the required information cannot be processed and will be returned
unprocessed for completion of the missing information.
8. The Westermann Machine and Warranty Pass (warranty document) must be sent to
Westermann Customer Service within 4 weeks of the sale of the product, complete
with the information on the end customer, the end customer's confirmation by signa-
ture and the indication of use (private | commercial | professional).
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