DAZE Duo T Installationsanleitung Seite 17

10 - Troubleshooting
If Duo has a flashing red status LED, the charger is in an error state and requires intervention. In this state, the error code will be
displayed. Refer to the following table for the description of the issue.
Code
01
1
02
2
03
3
04
4
05
5
06
6
07
7
08
8
09
9
10
10
These errors, except for the error with code 10, are automatically resolved once the vehicle charging cable is disconnected.
If these errors persist, it is necessary to contact Daze technical support through the "Support" section in the app or on the
website, or via the QR code provided after chapter 11.
Duo Restart
!
If a restart of Duo is necessary, wait at least two minutes before restoring the power supply to allow
the proper reset of the internal components.
Warning! Some electric vehicle models may not start charging because the earth resistance (Rt) of the
!
system is too high. This situation is indicated by a flashing green-blue LED. Ensure that Rt is below 100 Ω.
Warning! Some electric vehicle models (e.g., Renault Zoe) have a minimum charging power limit of about 1.8
kW (8 A) for single-phase and 8.5 kW (13 A) for three-phase. Below this value, charging will not start. Check
!
the vehicle's user manual to correctly set the minimum charging power limit.
Warning! In some areas of Italy, the power supply network is bifase (2P+T). Some electric vehicle models
!
may not start charging.
IMPORTANT NOTE:
the internal components of the charger. In case of high temperatures, the charger automatically adjusts the power output,
ensuring a long lifespan and safe operation.
Error type
Critical internal
temperature
Current leakage detection
Leakage current
test failed
Control Pilot signal
detection null
Safety switch
locked
Excessive current
consumption detected
Invalid Control Pilot signal
detected
Cable not properly inserted on
the charger side
Invalid CP status
Magnetothermal Differential
Protection Triggered
Duo, equipped with a thermal sensor, is designed to optimize charging performance and protect
Description
Detected excessive increase in
internal temperature
Possible faults in the vehicle's
electrical system
Possible fault with the leakage
detection sensor.
Detected zero voltage on the Control Pilot
signal of the cable between
Duo and the vehicle
Safety switch blocked: Duo starts the reset procedure.
Be careful not to touch the electrical
contacts of the connector.
Charging interrupted: the vehicle is drawing
more current than allowed.
Invalid voltage detected on the Control Pilot
signal of the cable between
Duo and the vehicle.
Interlock socket detects an error. Disconnect
and reconnect the cable.
Unable to recognize the CP status. Try
restarting Duo.
Protection triggered, reset as described
in chapter 10.1
EN
17.