Quality; Flying And Nature - Nova VENTUS Handbuch

_38

Quality

When discussing quality in paragliders, harnesses or accessories, often the focus
is on externally visible issues: seams, fabric or symmetry. These are all important
indicators for us too, but at NOVA we feel the term 'quality' encompasses more.
Quality means a cycle of processes which begins with the right idea and ends in
comprehensive customer service. In between lies responsible development and
testing; serial production with routine inspection and a network of responsible
dealers and approved service centres.
We don't just want to offer you a very good product – we want to give you the
right one. Our highest priority is earning and maintaining the long-term trust of
our customers. We equate quality with the satisfaction of our customers. If we
matched your expectations, then we have provided a quality service.

Flying and nature

On the one hand, flying means experiencing a particular form of freedom. On the
other, there is a requirement to follow laws and ethical groundrules. Please show
respect to your fellow pilots, but also consider the interests of landowners (both
take-off and landing), air law and your impact on the environment.
For the sake of our sport and our environment, we ask you to under take paragliding
in an environmentally-friendly way. Please do not litter and please avoid scaring
animals by flying too close to them. Especially in winter, this stress can be life-
threatening for wild animals.
Being considerate to the needs of animals is your contribution to the preservation
of their habitat. At the same time, respectful behaviour also avoids conflict with
other interest groups like landowners, whose income is reliant on healthy numbers
of wild and domesticated animals.
_39 _EN