Trouble-Shooting And Service - clage DSX Touch Gebrauchsanleitung Für Den Anwender

5. Trouble-shooting and service

Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa-
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sever-
al times before delivery. Should malfunctions nevertheless occur, it is usually only due
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table.
In doing so, you will avoid unnecessary expense of customer service assistance.
DSX Touch
Problem Cause
Master fuse tripped
Water stays cold, touch
display does not light
Safety pressure cut-out
up
tripped
Water stays cold, touch Safety thermal cut-out
display does light up tripped
Display shows The appliance has
error symbol detected an error.
Outlet fitting dirty or
calcified
Flow rate of hot Fine filter dirty or calci-
water too weak fied
Water flow is limited
Temperature resets
Eco mode activated
itself
Water flow rate too high
Selected temperature
is not reached
Cold water has been
added via the tap
Touch display does not
respond correctly or Display glass is wet
only sporadically
FX Remote control
Problem Cause
Symbol "battery" lights Flat batteries
Transmission range
Display: " no " and
exceeded
appliance does not
response to the remote
Disturbance through
control
other radio emitters
Display: " -- " and
Registration in process
radio symbol flashes
29
CLAGE
Solution
Renew or activate fuse
Contact customer service
Contact customer service
Switch fuses off and on. If sym-
bol "screwdriver" is still indi-
cated, contact customer service
Clean shower head, jet regula-
tor or sieves
Let clean fine filter by customer
service
Deactivate Eco mode and flow
limit
Deactivate Eco mode
(Re)activate motor-driven valve
in the menu "Flow Limit"
Tap hot water only; set temper-
ature, check outlet temperature
Dry display by wiping it with a
soft cloth
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control closer
to the appliance, press key
Repeat login with different
radio channel
Hold the remote control in front
of the water heater
EN