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10. Troubleshooting
NeoScan 1000 troubleshooting instructions
Problem Description
There is mismatching and overlap on the 3D model.
After bite registration, there is a gap or intersection between
the upper jaw and the lower jaw.
Precision degradation is observed, or images are not
well-stitched during acquisition.
Reconstruction of metallic preparations is sometimes difficult.
The tip is installed but not detected. No live video is
displayed, and the Scanner tip not detected icon is
displayed at the bottom-right of the interface.
Fogging appears on the inner surface of the lens window at
the base of the scanner.
The scanner does not cast light, and a static preview image
is displayed in the video preview screen.
After stopping scanning, the scanner is disconnected and
cannot be automatically reconnected. Sometimes a dialog
pops up saying ''Resource temporarily unavailable''.
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NeoScan 1000 Installation and Operation Manual
Action
Remove mismatched data and excessive tissue using the
Cut tool and rescan.
Delete the incorrect bite view, and rescan.
Enable bite adjustment option.
Ensure that the lens window at the base of the scanner is
clean by wiping it with a moist, lint-free cloth or lens tissue.
Use a lens tis-sue or lint-free cloth to remove any dust or
water stains. Make sure the tip is firmly installed and there are
no dark edges on the live video.
Adjust the scanner position (for example: distance or angle)
and scan more of the area.
Move the surgical light away from the patient to decrease
light scatter.
Turn on "Shining Surface"button.
Reinstall the tip, and make sure the tip is in firm contact with
the scanner.
Mount a completely dry tip on the scanner, and place the
scanner in the holder or set it on the desk, and wait until the
fogging fades. If the fogging does not disappear completely
after 24 hours, contact your local service provider for
assistance. Ensure that the tip is thoroughly dry before
mounting on the scanner, and do not use a cloth soaked in
disinfectant to clean the scanner.
Close the NeoPro software, and then open the NeoPro
software again.
Please try the following steps in order.
1. Check if the scanner is turned off. Press any key on
the scanner or take it out of the holder to turn on the
scanner again. The scanner startup process may
take several seconds.
2. Click the "Scanner is not connected" icon to try to
reconnect.
3. Disconnect the USB connector of the scanner from
the computer, and then reconnect it to the
computer. The scanner will automatically power on
and connect.
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