Warranty - Austroflamm Clou Pellet Benutzerhandbuch

English

8 Warranty

We guarantee flawless operation of the body of your Austroflamm pellet stove for 6 years. All other steel and cast
iron components as well as electrical and electronic components are guaranteed for 2 years from the date of first
sale.
Steel and cast iron parts as well as electrical and electronic components that show material and / or processing
defects during the warranty period will be replaced with new parts.
Functional problems affecting electronic accessories (e.g. optional WLAN-BOX, SmartSpot etc.) only entitle the
customer to submit a warranty claim for the individual accessory.
When heating up, during operation and when cooling down, your stove may make noises (crackling, quiet clicking,
etc.). This is caused by the different expansion rates of the various materials under the influence of temperature
in your stove. Noises of this kind do not qualify as grounds for a warranty.
We do not grant any warranty for wear and tear parts (e.g. Keramott, seals, floor grate or combustion chamber,
ignition cartridge, temperature sensor and bearings), surface coatings, paintwork, glass and ceramics.
Prerequisites for our warranty service are:
1. Your Austroflamm pellet stove has been operated and serviced as instructed in the user manual,
and has been installed and commissioned by a service engineer (the commissioning report must be
received by Austroflamm no later than one month after the initial commissioning).
2. The warranty claim is submitted with the invoice and serial number to an Austroflamm specialist dealer.
IMPORTANT: Our warranty service includes the free delivery of new parts. Labour and travel times
are not included. Any unjustified warranty claim will be charged back to the operator.
NOTE: Repairs to your pellet stove may only be carried out by a service engineer authorised by
Austroflamm.
22