Warranty And Guarantee - Austroflamm Scotty Duo Betriebsanleitung

Operating manual Scotty Duo
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Warranty and guarantee

1) Warranty statement: For your AUSTROFLAMM hybrid stove, we guarantee the flawless perform-
ance of the body for six years, and of all other steel and cast iron components for two years from
the date of first sale.
Steel and cast-iron parts and electrical and electronic components that manifest material- and or
processing defects during the guarantee period (warranty case) will be replaced for new parts
provided that the warranty case has been asserted to the best of the holder's knowledge within the
statutory warranty period. Functional problems with electronic accessories (e.g. WLAN BOX,
SmartSpot) shall only justify a warranty claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recor-
ded.
2) Exceptions: We do not provide a guarantee on wear parts (e.g. Keramott, seals and grate or com-
bustion cavity, ignition cartridge, temperature sensor, flange bearing), surface coatings, varnish,
glass and ceramics. In the case of such defects no warranty case has occurred .
When heating up, during operation and when cooling down, your hybrid stove may produce some
noise (crackling, soft clicking). This is caused by the various materials expanding and contracting
under the influence of temperature in your hybrid stove. Noise of this kind does not constitute a
warranty claim and do not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria, Germany and France. In all other
countries, separate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm hybrid stove is not located within the territorial scope
of validity, which does not change if it is transported or dispatched by Austroflamm."
3) Requirements: A warranty case shall only then be replaceable if your Austroflamm hybrid stove has
been operated, maintained, installed and commissioned by a specialist authorized by Austro-
flamm, all in compliance with the user handbook. For the replaceability of the warranty case the
start-up log must be received by Austroflamm within one month at the latest of the initial commis-
sioning. In order to make a claim on the warranty, repairs to your hybrid stove insert must only be
carried out by a service engineer authorized by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist
dealer via whom the purchase was made. An unjustified warranty claim will be charged back to
you.
4) Guarantee: This guarantee does not affect your statutory warranty rights towards us. Should your
Austroflamm hybrid stove already be defective at the point of handover, you can always connect us
within the framework of the statutory warrant regardless of whether there is a warranty claim or the
guarantee is claimed.
EN 20 | Warranty and guarantee
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