Warranty, Liability, Repair Service; Warranty; Liability; Repair Service - STORZ & BICKEL Volcano Gebrauchsanweisung

15 . WA R R A N T Y, L I A B I L I T Y, R E PA I R S E R V I C E

15.1. Warranty

Storz & Bickel GmbH & Co. KG and
Storz & Bickel America Inc., as the sell-
ers, hereby guarantee the customer,
that the product will be free from de-
fects in accordance with the specifi-
cations of German law, and pursuant
to our General Terms and Conditions
(GTC), upon which the purchasing
agreement are based. In addition, we
guarantee that our product VOLCANO
will be free from defects for a period of
three years. Of course, Storz & Bickel
will only be subject to a warranty obli-
gation if the customer has purchased
the products directly from us. If prod-
ucts are purchased from third parties,
warranty claims may only be asserted
against these third parties, and Storz &
Bickel cannot provide any information
on the content of such claims.
In clarification, we would like to note
once again that the warranty extends
only to correcting such initial defects
that exist despite proper handling of
the product in consideration of this In-
structions for Use and further informa-
tion provided to users. Normal wear or
tear to the products is not considered a
defect under warranty law. If the cus-
tomer has commissioned third parties
with completing maintenance or repair
of the product, or if the customer uses
external products, Storz & Bickel's
warranty obligations will only exist if
the customer can prove that the defect
was not caused by use of the external
service or external product.
Storz & Bickel will decide at its own
discretion whether to correct a defect
covered by warranty law through re-
pair or by delivering a new product to
the customer.
Any warranty claims must be directed
to Storz & Bickel GmbH, In Grubenäck-
er 5-9, 78532 Tuttlingen. American
and Canadian customers should di-
rect warranty claims to Storz & Bickel
America Inc., 1078 60th Street, Suite
A, Oakland, CA 94608. Please send the
complete defective item to us, not dis-
assembled, with invoice. Please use
external packaging that would prevent
any damage during transportation.
In order to avoid misunderstandings,
we would like to note that all informa-
tion on our products provided in this
Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.

15.2. Liability

Storz & Bickel shall be liable for any
damages caused to the customer by
our products in accordance with Ger-
man law and pursuant to our GTC. Un-
der said provisions, we are only liable
for damages caused by intentional
action or gross negligence, unless
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15 . WA R R A N T Y, L I A B I L I T Y, R E PA I R S E R V I C E
such damages involve death, personal
injury, or injury to health, or if the in-
jury is related to a cardinal contractual
obligation. In such cases, we will also
be liable to the customer for simple
negligence.

15.3. Repair Service

In addition to our warranty obligations,
we offer competent repair service to
our customers. We will promptly repair
any defective products made by us
after we have informed the customer
of estimated costs and obtained cus-
tomer approval.

15.4. Copyright

This document is copyright protected,
and may not be used either in whole or
in part pursuant to Sections 15 et seqq.
UrhG (German Copyright Act) without
prior written approval of Storz & Bickel.
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