Troubleshooting; Warranty Terms & Conditions - TERMA SOA Gebrauchsanweisung

TROUBLESHOOTING

Problem
Device is connected to
electricity, no diodes are on
Device heats despite having
been turned off with
WARRANTY TERMS & CONDITIONS
1. Subject of this warranty is a heating element of Terma Sp. z o.o. Name of the model as well as product features
have been specified on the packaging.
2. By accepting the device on purchase, the Client confirms that the product is of full value. The Client should
immediately inform the Seller of any discovered faults – otherwise it will be understood that the Product was
faultless at the time of purchase. This refers especially to any faults or damages of the control panel case.
3. Warranty period for the Product is 24 months from the date of purchase, but no longer than 36 months from date
of production.
4. Any claims made will be processed on production of the warranty card and the evidence of purchase.
Manufacturer has the right to reject any claim on the grounds of not presenting any of the above documents.
5. This warranty does not comprise any faults that are due to:
– incorrect (not in accordance with the manual) installation, use or disassembly,
– incorrect use of the heating element (ie. for any purpose that is not specified by the Manufacturer as intended
for this type of product),
– Product being handled by unauthorized persons,
– any faults or damages caused by the Client after having purchased and accepted the Product.
6. Central heating installation should be fitted with lock-shield valves, enabling disassembly of the radiator or the
heating element and its control head without the necessity of emptying the whole system of the heating medium.
Any problems or expenses arising from lack of such valves in the installation cannot not be used as the grounds
for any claims against Terma.
7. The attached Product Manual is an integral element of the Warranty. Please read it carefully prior to the Product
installation and use.
8. The Manufacturer is obliged to remove any production fault within 14 working days from receipt of the faulty
device to Manufacturer's premises.
9. Should the repair turn out impossible, Manufacturer is obliged to replace the faulty Product with a new, full-value
unit of identical parameters.
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Possible cause
Connection problem
Electronics problem
button
If the problem persists, please contact your local distributor
manuals search engine
Problem solution
Check power lead is plugged into power
socket and that power switch is on
Disconnect the device completely from
electricity and wait until the radiator cools
down. Turn the device back on