Trouble-Shooting And Service - clage CEX-U Gebrauchsanleitung

4. Trouble-shooting and service

Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa-
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
Central Customer Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Tel: +49 · 4131 · 89 01- 40
Fax: +49 · 4131 · 89 01- 41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sever-
al times before delivery. Should malfunctions nevertheless occur, it is usually only due
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table.
In doing so, you will avoid unnecessary expense of customer service assistance.
Problem
Water stays cold, digital
display does not light up
Water stays cold, digital
display does light up
Display flashes error mes-
sage "Er"
Flow rate of hot water too
weak
Selected temperature is not
reached , "MAX" lights
Selected temp. is not
reached , "MAX" does not
light
Symbol "sun" lights up
Appliance heats, the display
does not light
If the connection cable is damaged, it must be replaced with an original spare cable
from the manufacturer by an authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact
the custo mer service.
11
Cause Solution
Master fuse tripped Renew or activate fuse
Safety pressure cut-
Contact customer service
out tripped
Safety thermal cut-out
Contact customer service
tripped
Switch fuse off and on. If "Er"
Control system has
still flashes contact customer
switched off
service
Outlet fitting dirty or Clean shower head, jet regu-
calcified lator or sieves
Fine filter dirty or Let clean fine filter by a spe-
calcified cialist
Water flow rate too Reduce water flow rate at
high the tap
Cold water has been Tap hot water only; set tem-
added via the tap perature for use
Inlet temperature
exceeding nominal Reduce inlet temperature
temperature
Let fix correct position of
Display plug not prop-
display plug by customer
erly connected
service
CLAGE