Malfunctions; Warning Messages - Sartorius Entris BCE serie Betriebsanleitung

10 Malfunctions

10.1 Warning Messages

Warning message Fault
APP .ERR . The device has measured
an invalid weight value .
DIS .ERR . The value to be output
cannot be shown in the
operating display .
HIGH or ERR 55 The device is overloaded . The device's maximum
LOW or ERR 54 The modulation of the
weighing converter
inside the device is too
low .
The device is not
COMM .ERR .
receiving any weight
values .
PRT .ERR . The [Print] key is locked . The data interface for print
SYS .ERR . The system data is
faulty .
The device cannot be
ERR 02
calibrated when starting
the calibration function
due to a zero point
error .
Taring is not possible .
ERR 10
ERR 11 The weight value
cannot be saved in
the tare memory .
Cause
The applied weight is too low . Increase the applied weight to
The weight value is negative .
No sample has been placed
on the balance .
The data to be displayed is
not compatible with the set
display format .
weighing capacity has been
exceeded .
No weighing pan has been
placed on the balance .
A previously forgotten weight
was removed after starting
the device .
An error exists in the
weighing system or in
the device electronics .
No communication exists
between the control module
and the weigh cell .
output is set to xBPI mode .
A memory error exists in
the control module .
The device was not zeroed
before calibration .
The device is loaded .
The device cannot be
manually tared because an
application program has the
tare memory reserved .
The weight value is negative
or "zero" .
Remedy
more than the minimum load .
Place the sample on the balance .
Adjust the display settings in
the menu, e .g . resolution, unit,
decimal places .
Reduce the applied weight to
below the device's maximum
weighing capacity .
Insert the weighing pan into the
device and switch the device off
and on again .
Contact Sartorius Service .
Wait until the control module
restores the communication
with the weigh cell .
If the problem occurs again:
Contact Sartorius Service .
Reset the menu to the factory
settings .
If the problem occurs again:
Contact Sartorius Service .
Switch the device off and on
again .
If the problem occurs again:
Contact Sartorius Service .
Zero the device .
Check the preload and set if
necessary .
Remove the sample from the
weighing pan .
To release the tare memory:
Exit the application program
with the [Back] button .
Check the sample being weighed .
Zero the device before placing
the sample on the balance if
necessary .
Entris ® BCE Operating Instructions
Malfunctions
Chapter, page
31