Troubleshooting; Fault Messages; Spare Parts; Unlocking The Charging Plug Manually - Mennekes AMTRON Professional+ E 7,4 Betriebs Und Installationsanleitung

9

Troubleshooting

If a fault occurs the "Fault" symbol lights up or
flashes on the LED information panel. The fault
must be rectified for further operation.
Possible malfunctions
n Wrong or defective charging cable is plugged
in.
n Residual current device or circuit breaker has
triggered (only valid for the product variants
with integrated residual current device and cir-
cuit breaker).
n There is an anti-clockwise field of rotation. A
clockwise rotating field is required.
n The connectors are not fully inserted into the
ECU.
To correct the fault, observe the following
sequence
u Terminate the charging process and unplug the
charging cable.
u Check whether the charging cable is suitable.
u Plug the charging cable back in and start the
charging process.
u Reactivate the residual current device or circuit
breaker (only valid for the product variants with
integrated residual current device and circuit
breaker).
1 "7.3.1 Switch the residual current device and the
circuit breaker back on again" [} 39]
If the fault could not be corrected, contact
your responsible service partner.
1 "1.1 Contact" [
9.1

Fault messages

The tasks described in this section may only
be carried out by a qualified electrician.
The fault message is displayed in the web interface
under "Dashboard" > "System Status" > "Error(s)".
3]
}
You can find a document on troubleshoot-
ing on our website under "Service" > "Bro-
chures and infomaterial" > "Documents for
installers". The fault messages, possible
causes and possible solutions are de-
scribed there.
Search for further solutions to the fault message
in the web interface
u Enter the ending "/legacy/doc" in the address
line of the web browser (e.g. 192.168.123.123/
legacy/doc).
u Enter the user name (operator) and password.
1 Password: See Setup data sheet
u Navigate to "Errors Documentation".
All fault messages are listed in the column "Error
activation message". The respective solutions are
described in the column "Corrective actions".
Several backend systems provide addi-
tional assistance for troubleshooting.
u Document the fault.
You can find the MENNEKES fault log on our
website under "Service" > "Brochures and in-
fomaterial" > "Documents for installers".
9.2

Spare parts

If replacement parts are necessary for troubleshoot-
ing, these must first be checked to ensure identical
design.
u Use only original spare parts that are provided
and / or approved by MENNEKES.
1 See the installation manual for the spare part
9.3

Unlocking the charging plug manually

The tasks described in this section may only
be carried out by a qualified electrician.
EN
45