Trouble­shooting And Service - clage DEX 12 Gebrauchsanleitung

DEX 12 ELECTRONIC MPS ®
3. Trouble­shooting and service
EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa­
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
After­Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901­40
Fax: +49 4131 8901­41
Email: service@clage.de
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This instantaneous water heater was manufactured conscientiously and checked sever­
al times before delivery. Should malfunctions nevertheless occur, it is usually only due
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table.
In doing so, you will avoid unnecessary expense of customer service assistance.
Problem
Water stays cold, digital
display does not light up
Water stays cold, digital
display does light up
Display flashes error
message "Er"
Flow rate of hot water too
weak
Selected temperature is
not reached , decimal point
lights up
Selected temp. is not
reached , decimal point does
not light
Decimal point flashes
No response upon keypress
manuals search engine
Cause
Master fuse tripped
Safety pressure cut­
out tripped
Safety thermal cut­
out tripped
Control system has
switched off
Outlet fitting dirty
or calcified
Fine filter dirty or
calcified
Water flow rate too
high
Cold water has been
added via the tap
Inlet temperature
exceeding nominal
temperature
Hood is not fitted
properly
12
Solution
Renew or activate fuse
Contact customer service
Contact customer service
Switch fuse off and on. If "Er"
still flashes contact customer
service
Clean shower head, jet
regulator or sieves
Let clean fine filter by customer
service
Reduce water flow rate at the
tap
Tap hot water only; set
temperature for use
Reduce inlet temperature
Refit the hood properly