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VII. Troubleshooting Guide
Warning! Hazard of Electric Shock — Disconnect power supply before servicing. Any
operating problems not identified and corrected by instructions in this manual should
be referred to qualified service personnel (electrician or foodservice equipment
technician). No user-serviceable items under the inner cover of the heater.
Only qualified service personnel should ever open the inner cover of the heater.
Problem
Possible Causes
Unit is
• There is no power or an
plugged in but
inadequate amount of
does not heat
power.
up at all.
• Power cord is not fully
connected to the power
source or to the heater.
• Power cord is damaged.
• Heating unit is damaged.
Unit operates
• Door is not fully
for more
closed or the gasket is
than 1 hour
missing.
but does not
• Power cord is damaged
achieve the
and is causing
minimum
intermittent power to
150˚F (64˚C)
the heating unit.
temperature.
• Thermometer is damaged
or not working properly.
• Heating unit is not
working properly.
Persistent
• Initial start-up of unit.
odor inside
• Food left in the cabinet
the cabinet.
for overly-long holding
periods.
VIII. Replacement Parts
Please visit www.cambro.com for a complete list of replacement parts. The model
number of the Cambro cart or carrier and/or heater is required to determine the correct
replacement part. The carrier or cart model number can be found on the inside of the
door or molded into the bottom of the body. Each heater has a label marked with a
serial number and heater model number.
TO ORDER REPLACEMENT PARTS:
• Call Cambro Customer Service at (800) 833 3003 or
• Fax your order to (714) 842 3430 or
• Call your local Cambro Representative or Distributor
4
Possible Solutions
• Check the power supplied to
the unit. It should match the
requirements on the heater label.
• Make sure both ends of the power
cord are connected securely.
• Always replace damaged power
cords with Cambro authorized
power cords.
• Replace the heater unit.
• Make sure the door is fully closed
and the gasket is in place. Small
gaps are ok and will not affect the
performance.
• Always replace damaged power
cords with Cambro authorized
power cords.
• Check the heat inside the unit with
a verified thermometer, located at
center inside the unit.
• Check fans for obstructions. If none
found, replace heating unit.
• For first-time use, plug in and run
the unit with the door open for 1 hour
to air out the cabinet.
• Place a pan of water with some
baking soda in it and turn on the
heater for 1 hour.
• If smell is still persistent please
contact Cambro Customer Service
at (800) 833 3003.
IX. Cambro Warranty And Product Liability
LIMITED ORIGINAL COMMERCIAL ELECTRICAL EQUIPMENT
WARRANTY
Cambro Manufacturing warrants its new product(s) to be free from defects in
material and workmanship for a period of one (1) year from the date of shipment
from authorized CAMBRO distribution locations.
This Warranty is subject to the following conditions and limitations:
1. This warranty is limited to product(s) sold by Cambro Manufacturing to the original
user in the continental United States and Canada. For International Warranty
Claims contact your local Cambro Representative.
2. The Liability of Cambro Manufacturing is limited to the repair or replacement of any
part found to be defective. Parts and labor required for preventative maintenance
or cleaning are not covered under this warranty.
3. Cambro Manufacturing will bear normal charges incurred in the repair or
replacement of a warranted piece of equipment within 50 miles (80 kilometers) of
an authorized service agency. Time and travel charges in excess of 50 miles (80
kilometers) will be the responsibility of the person or firm requesting the service.
All labor to repair and/or service the warranted unit(s) shall be performed during
regular working hours. Overtime premium will be charged to the buyer and is NOT
covered by this warranty.
4. Charges incurred by delays or operating restrictions that hinder the service
technician's ability to access or perform service to equipment in question are
NOT covered by this warranty. This includes Institutional, Correctional, Military,
and Marine facilities.
5. Cambro Manufacturing will bear no responsibility or liability for any product(s)
which have been mishandled, abused, misapplied, misused, subjected to harsh
chemical action, damaged by flood, fire, or other acts of nature, field modified by
unauthorized personnel or which have altered or missing serial numbers.
6. Cambro Manufacturing does not recommend or authorize the use of any product(s)
in a non-commercial application, including but not limited to residential use. The
use or installation of any product(s) in non-commercial applications renders all
warranties, express or implied, including the warranties of MERCHANTABILITY and
FITNESS FOR A PARTICULAR PURPOSE, null and void, including any responsibility
for damage, costs and legal actions resulting from use or installation of product(s)
in any non- commercial setting.
7. Adjustments such as calibrations, leveling, tightening of fasteners or utility
connections normally associated with the original installation are the responsibility
of the dealer or installer and not that of Cambro Manufacturing. Improper
installation includes, but is not limited to, use of inadequate electrical wiring and/
or insufficient or improper voltage.
8. Replacement part(s) which are replaced in the field by CAMBRO authorized service
technicians ONLY will be warranted for the duration of the equipment warranty or
90 days effective from date of installation, whichever is greater. This warranty is
for part(s) cost only and does not include freight or labor charges.
9. This states the exclusive remedy against Cambro Manufacturing relating to the
product(s), whether in contract or in tort or under any other legal theory, and
whether arising out of warranties, representations, instructions, installations or
defects from any cause. Cambro Manufacturing shall not be liable, under any legal
theory, for loss of use, revenue or profit, or for substitute use of or performance, or
for incidental, indirect, or special or consequential damages or for any other loss or
cost of a similar type.
10. THIS WARRANTY AND THE REPRESENTATIONS AND TERMS SET FORTH HEREIN
ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES,
INCLUDING BUT NOT LIMITED TO, OTHER WARRANTIES, EXPRESS OR IMPLIED,
OF MERCHANTABILITY AND FITNESS FOR PARTICULAR USE AND CONSTITUTES
THE ONLY WARRANTY OF CAMBRO MANUFACTURING WITH RESPECT TO THE
PRODUCT(S).
RETURN POLICY: Cambro Manufacturing products cannot be returned without prior
written factory authorization (RMA). The restocking charge is 15% plus any costs
required to recondition the equipment. No returns accepted after 90 days from date
of invoice. Electrical components returned are subject to inspection prior to credit
being issued. Electrical components which have been installed by an operator or
non-approved service agent are not returnable for credit.
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