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A warranty claim may be sent to the Baume & Mercier Service
Center or Richemont Canada, Inc. at the following addresses, or
as specified above in 'Baume & Mercier service contacts', in each
case using the procedure outlined in 'How to Obtain Service':
Baume & Mercier Service Center (BMSC)
15100 Trinity Blvd, Suite 300
Fort Worth TX 76155
United States
(Please send watch via insured carrier only, no drop off
available at this location)
Tel: +1 800 MERCIER
Email: eboutique.us@baume-et-mercier.com
Richemont Canada, Inc.
4610 Eastgate Parkway, Unit 1
Mississauga Ontario L4W 3W6
Canada
Tel: +1 800 661 6109
Email: eboutique.us@baume-et-mercier.com
Specific guarantee applicable in Australia only: Mandatory
Statutory Rights
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
The Mandatory Statutory Rights apply only to watches sold in
Australia and presented for guarantee intervention in Australia.
The Baume & Mercier (International) Guarantee gives you
further benefits, which are in addition to your rights under
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the Australian Consumer Law. If you seek to rely on your
Mandatory Statutory Rights under the Australian Consumer
Law in relation to a defect in goods supplied, you may be
entitled to recover any reasonably foreseeable loss or damage
that results from the defect. This may include the costs associated
with transporting the watch to Richemont Australia Pty Ltd, an
authorized Baume & Mercier boutique, Baume & Mercier retailer
or Baume & Mercier After-Sales Service Center.
In Australia, a claim under the Baume & Mercier (International)
Guarantee may be sent to Richemont Australia Pty Ltd, provider
of the guarantee service, at the address below, or as specified
above in 'Baume & Mercier Service Contacts', in each case using
the procedure outlined in 'How to Obtain Service':
Richemont Australia Pty Ltd
Suite 1, Level 9
420 George Street
Sydney, NSW 2000
Tel +61 2 8215 5520
Email: general.csd@richemont.com
How State and other laws apply
The Baume & Mercier (International) Guarantee gives you
specific legal rights, and you may also have other rights
which vary in the United States of America from State to
State and may in addition vary from one country, province
or territory to another.
VI. CONTACT
If you have any questions, please contact one of our authorized
retailers in your country (list available on our website
www.baume-et-mercier.com) or contact us directly through
our website using the contact form, at the following web
address: www.baume-et-mercier.com/contact
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