Clean Air Optima RVC-002B Smart Gebrauchsanweisung Seite 23

Troubleshooting
The following is a troubling shooting guide to help you solve any issues that you may have
using the Clean Air Optima® robot vacuum cleaner RVC-002B Smart.
Problem
The Robot vacuum
cleaner does not
switch on.
The vacuum cleaner
cannot be charged.
Abnormal sound.
Cleaning capacity
reduces.
The robot continues to
rotate.
Operation with Clean Air
Optima® App does not
work.
WARNING!
If the above recommended solutions do not work, please contact Clean Air Optima® technical
support at the telephone number for your region. Do not attempt to disassemble, reassemble,
or repair the device as this may void the warranty.
• If the battery is low, place the robot on the charging station and
make sure that the charging plates of the robot and the charging
station are connected. The robot will start automatically (if the
robot is completely turned off, it can be started automatically
after charging for a while).
• The ambient temperature should not be lower than 0°C or
higher than 50°C.
• Move the robot away from the charging station and check that
the charging station indicator light lights up. Check that
both ends of the charging station power adapter are properly
connected. Make sure that the charging station is
placed correctly in front of the robot and that the distance be-
tween the front of the robot and the charging station is
approximately 2 cm.
• Check if there is poor contact between the robot's charging
plates and the Charging Station, clean the charging plates or
push the side brushes aside if they block the connection be-
tween the charging plates
• Check the wheels, clean them if necessary.
• Check to see if the wheels are blocked.
• The dustbin is full, clean the dustbin.
• The filters are clogged, please cleane them/ replace them.
• Check to see if the mainbrush is blocked, please clean it.
• Remove the water tank or dustbin and reinstall it.
• Switch off the robot using the main switch and switch it on
again after 2 minutes.
• The WiFi signal is poor, try to start a connection close to the
router.
• Password WiFi is incorrect.
• The wifi works either on the 5 Ghz frequency band or on a
mixed band of 2.4 and 5 Ghz. The cleaning robot only uses the
2.4 Ghz frequency band. Log in to your router and make sure
that the two Ghz frequencies are split into 2.4 and 5 Ghz and
give them different names. Instructions on how to do this can be
found in the manual of your router.
• Read chapter: Operation with Clean Air Optima® App.
Solution
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