DAZE Dazebox Home Installationsanleitung Seite 21

13 - Troubleshooting
If Dazebox Home has a flashing red status LED, the charger is in an error state and requires intervention. In this state, an error
code is displayed on the screen. Please refer to the following table for a description of the problem.
Code
01
1
02
2
03
3
04
4
05
5
06
6
07
7
08
8
09
9
10
10
These errors are automatically resolved as soon as the vehicle charging cable is disconnected. Should these errors persist,
restart the charger by removing power for about 1 minute. Should the error reoccur, please contact technical support by
opening a ticket. This can be done by accessing the 'Support' section of the App, or via the 'Contact us' section of the Daze
website. Alternatively, you can use the QR Code
Caution! Some models of electric vehicles may not start charging becausethe ground resistance (Rt) of the
!
plant is too high. This case is signalled by the flashing green-blue LED. Make sure Rt is below 100 Ω.
Caution! Some models of electric vehicles (e.g. Renault Zoe) have a minimum charging power limit of about
!
1.8 kW (8 A) for single-phase and 8.5 kW (13 A) for three-phase. Below this value, charging does not start.
Check the vehicle's instruction manual in order to correctly set the minimum charging power limit.
PLEASE NOTE:
Dazebox Home, equipped with a thermal sensor, is designed to optimise charging performance and
protect the charger's internal components. In the event of high temperatures, the charger automatically adapts the power
output, thus ensuring a long service life and safe operation.
Type of error
Critical internal
temperature
Residual current
detected
Residual current
test failed
Signal detection
Control Pilot failed
Safety switch
blocked
Overcurrent
detection
Signal detection
Invalid Control Pilot
Cable inserted incorrectly
on charger side
Invalid CP Status
Magnetothermic Differential
Protection activated
on page 22 to
Detected a significant increase in
Possible faults in the electrical
Possible failure of the sensor
No voltage detected on the signal
Control Pilot of the cable between
Dazebox Home and the vehicle
Safety switch locked: Dazebox Home starts the reco-
very procedure. Be careful not to touch the electrical
contacts of the connector
Stopped charging: vehicle absorbs
more current than allowed
Voltage detection not valid on Control Pilot
signal of the cable between Dazebox Home
Interlock socket detects an error. Disconnect
and reconnect the cable
Unable to recognize the CP status.
Try restarting Dazbox Home
Protection has been triggered; reset as
described in Chapter 13.1
access the contact form directly.
Description
internal temperature
systemof the vehicle
dispersion detection
and vehicle
EN
21.