SCENARIO
SYMPTOM
Cannot connect to the
Bluetooth
app or the device isn't
connectivity issue
working properly once
connected
The device is on but the
vibration is not working
The vibration function
is not working
The vibration does
not turn on even after
the vibration button is
pressed
The device is on and
Heat function is not
heat is not working and
working
the heat LED is off
POTENTIAL CAUSES
The firmware is not updated to the
latest version
The phone version or system
cannot support the connectivity
Vibration treatment is turned off
Vibration button issue
Heat treatment is turned off
POTENTIAL SOLUTIONS
Update the device firmware and try to connect to the Bluetooth again.
Update your phone version. If this doesn't work, try to install the app on
another phone device.
Press the vibration button to turn on the treatment.
If the vibration treatment does not turn on after verifying the above, the
vibration connection may be damaged. Contact Therabody for further
assistance. Visit https://www.therabody.com/us/en-us/support/support.html
for the available contact methods.
Press the heat button to turn on the treatment.
EN
15