Dalbach HE02 Gebrauchs- Und Montageanweisung Seite 60

EN
18 Warranty terms
Warranty terms
As the buyer of an Dalbach appliance, you are entitled to the statutory warranty under the purchase
contract with your dealer. In addition, we grant you a warranty on the following terms:
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be presented).
During the first 6 months, defects in the appliance are remedied free of charge on condition that the
appliance is accessible for repairs without any great effort. During the following 18 months, the buyer is
obliged to prove that the defect already existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households, the warranty
period is 12 months from the date of purchase (proof of purchase must be presented). During the first 6
months, defects in the appliance are remedied free of charge on condition that the appliance is accessible
for repairs without any great effort. During the following 6 months, the buyer is obliged to prove that the
defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for newly
installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are demonstrably attributable
to poor workmanship or material flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe the instruction
manual, improper installation and set-up or connection to the wrong mains power supply, damage caused
by chemical or electrothermal effects or other abnormal environmental conditions, glass, paintwork or
enamel damage and possible differences in colour as well as defective lamps. Defects in the appliance
resulting from transport damage are also not covered. We are also not obliged to perform defect remedies,
if – without our express written authorisation – work is carried out on the Dalbach appliance by
unauthorised persons or third-party parts have been used. This limitation shall not apply to faultless work
carried out by a qualified person using our original parts to adapt the appliance to the technical safety
regulations of another EU member state.
Scope
Our warranty applies to appliances purchased in an EU member state and operated in the Federal Republic
of Germany or Austria.
For appliances purchased in one EU member state and moved to another EU member state, defect
remedies will be carried out within the framework of the national warranty terms. The obligation to provide
services under warranty shall apply only as long as the appliance satisfies the technical regulation of the
country in which the warranty claim is made.
For repairs outside the warranty period:
If an appliance is repaired, the repair invoices are payable immediately without deduction.
If an appliance is inspected or a started repair is not completed, flat-rate travelling expenses and labour
costs will be invoiced. Advice from our After Sales Service centre is free of charge.
In the case of service or for spare part orders, please contact our After Sales Service
EGS GmbH Service telephone for Germany: +49 2944 9716-760
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-Holzbüttgen
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