Manufacturer's Terms Of Warranty - Truma Trumatic E 2400 E Gebrauchsanweisung

Manufacturer's terms of warranty

1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults.
In addition to this, the statutory warranty claims against the
seller remain valid.
A claim under warranty shall not pertain:
– for parts subject to wear and in cases of natural wear and
tear,
– as a result of using components in the units that are not
original Truma parts and using unsuitable gas pressure
regulators,
– as a consequence of failure to respect Truma instructions
for installation and use,
– as a consequence of improper handling,
– as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under
item 1, which occur within 24 months after conclusion of
the purchase agreement between the seller and the final
consumer. The manufacturers will make good such defects
by subsequent fulfilment, i.e. at their discretion either by
repair or replacement. In the event of manufacturers provid-
ing service under warranty, the term of the warranty shall not
re commence anew with regard to the repaired or replaced
parts; rather, the old warranty period shall continue to run.
More extensive claims, in particular claims for compensatory
damages by purchasers or third parties, shall be excluded.
This does not affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun Strasse 12,
85640 Putzbrunn.
In Germany, always notify the Truma Service Centre if prob-
lems are encountered; in other countries the relevant service
partners should be contacted (see Truma Service Booklet or
www.truma.com). Any complaints are to be described in de-
tail. In addition, the properly completed guarantee certificate
is to be presented, or the factory number of the unit and the
date of purchase given.
In order for the manufacturers to be able to determine wheth-
er an incident subject to guarantee has occurred, the end user
must, at his own risk, bring the device to the manufacturers or
send it to them. If there is damage to heaters (heat exchang-
ers), the gas pressure regulator must also be sent back to the
factory.
In instances of the device being sent to the works, dispatch is
to be effected by freight transport. In cases under guarantee,
the works shall bear the transport costs or the costs of deliv-
ery and return. If the damage is deemed not to be a warranty
case, the manufacturer shall notify the customer and shall
specify repair costs which shall not be borne by the manufac-
turer; in this case, the customer shall also bear the shipping
costs.
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