Multimedia; Storage; Miscellaneous - Crosscall CORE-Z5 Bedienungsanleitung

The battery is losing its charge increasingly quickly
• When the device or battery is exposed to extreme temperatures, the usable charge may be
reduced.
• The battery consumption increases when you use certain messaging features or apps, such
as GPS, games or the internet.
• The battery is a consumable and its charging capacity reduces over time. To limit this, follow
the "Recommendations and precautions for charging your battery" indicated in this guide.

Multimedia

Error messages when opening the camera
To use the camera, your device must have enough memory space free and its battery must
have a sufficient level of charge. If you get error messages when opening the camera, try the
following solutions:
• Charge the battery.
• Free up memory space by transferring files to a computer, or by deleting elements from
the device.
• Restart the device.
If the camera issues continue, contact the CROSSCALL Product Support service.
Low photo quality compared with preview
• The quality of your photos may vary depending on the environment (e.g. night).
• Check the resolution in the camera settings.
• Reset the default settings for the Camera app. To do this, open the app Camera > Press on the
3 lines in the upper-left of the app > Select restore default settings > OK
Error messages when opening multimedia files
If you get error messages or if you can't open/view multimedia files on your device, try the
following solutions:
• Free up memory space by transferring files to a computer, or by deleting elements from
the device.
• Make sure that the audio file isn't protected by digital rights (digital rights management). If
the file is protected by digital rights, you'll need a license or key to be able to open it.
• Make sure that the file formats are supported by the device. If a file format is not supported,
install an app which can open it. To confirm which file formats are compatible with
your device, you can head to the page for your device on crosscall.com and refer to the
"Specifications" table at the bottom of the page.
• Your device is compatible with photos and videos taken with this device. Photos and videos
taken with other devices may not display properly.

Storage

The data stored on the device has been lost
Always make copies of any important data stored on your device. Otherwise, you won't be able
to recover any corrupted or lost data. CROSSCALL may not be held liable for the loss of any data
stored on your device.
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There isn't enough space in the device's memory
Delete any unnecessary data using the "Manage storage space" feature. To do this, go to
Settings > Storage > Click on "Manage storage space" and delete the files suggested.
You can also manually delete applications or files that aren't used to free up storage space.

Miscellaneous

The Bluetooth® isn't working properly
If you encounter any issues connecting with another Bluetooth® device, try the following
solutions:
• Make sure that the device you want to connect to is ready to be detected or connected with.
• Make sure that the Bluetooth® function of your device is activated. To do this, there are two
options:
– Open the phone's Quick Settings window and check that the Bluetooth® icon is enabled
(green).
– Go into Settings > Connected devices
and check that the cursor has been enabled.
• Check that the two Bluetooth® devices are both within the Bluetooth® action range (approx.
10 m maximum).
• In your device, go into Settings > System
click on Reset Wi-Fi, mobile data and Bluetooth® > Reset settings. It's possible that you
may lose any saved information when you reset the device.
If the advice above doesn't resolve the issue, please contact the CROSSCALL Product Support
service.
Issues connecting with a computer
• Make sure that the USB cable used is compatible with your device.
• Check that the driver needed is installed properly on your computer and that it's up-to-date.
Your device can't detect your position
In some places, like inside buildings, GPS signals may be weak. If this happens, set up your
device for using a WiFi or mobile network in order to find your position.
Without connection to a WiFi or mobile network, it takes longer to establish your GPS position.
The Home Screen button doesn't appear
The search bar including the Home Screen button may disappear when using certain apps or
features. To display the navigation bar, swipe upwards on the screen.
> Connection preferences > Bluetooth®,
> Advanced settings > Reset options, and
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