Troubleshooting; Device; Calls; Battery - Crosscall CORE-Z5 Bedienungsanleitung

TROUBLESHOOTING

Before contacting our Product Support service, you'll find below some simple solutions to try
and resolve simple issues that you may encounter.
You can also sign into the CROSSCALL X-CAMP app to chat with other CROSSCALL users and
experts who may be able to help you in the event of any issues or difficulties when using your

device.

Device
A message appears when you switch on or use your device. You'll be asked to do the
following actions:
• Access code: when your device is locked, you'll need to enter the access code defined during
device set-up.
• PIN codes for card 1/card 2: when the SIM card(s) from your operator have been inserted into
the device, you'll need to enter the PIN code(s) associated with the card(s) each time you switch
on/restart the device.
• PUK code: if you enter an incorrect PIN code several times, the SIM card will be blocked. You
then need to enter the PUK code provided by your operator to unblock the card.
Your device displays network and service error messages
When you find yourself in an area with poor signal, you risk losing your network connection.
Move somewhere else and try again. When you're on the move, several error messages may
appear.
Your device doesn't switch on
You cannot turn your device on when the battery is completely out of charge. Fully charge the
battery before switching on the device.
Poor reaction or slowed-down touch screen
• The screen's touch-sensitive functions can't work properly if you've added a screen protector
other than the X-GLASS, which is sold by CROSSCALL.
• For optimal use of the touch screen when wearing gloves, or if you have dirty hands, you can
enable "Glove Mode", which will increase the screen's sensitivity.
• Check that you have the latest version of the software available for your device. When your
device offers you an update, do it as soon as possible.
• If the touch screen is damaged or scratched, contact the CROSSCALL Product Support
service.
Your device has crashed or a fatal error has occurred
Firstly, please try the solutions suggested below. If the issue continues, please contact the
CROSSCALL Product Support service.
• Restart the device
If your device stops responding or crashes, first try closing all open apps by clicking on the
square in the lower-right of your system navigation bar, then click on REMOVE ALL. Secondly,,
try to switch off or restart your device like you usually do.
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• Force restart
If your device crashes and stops responding, hold down the "On/Off" button for at least 15
seconds in order to switch off your phone. Wait for a few seconds before restarting your device.
• Restart the device
If you can't resolve the issue, reset your device to default settings.
Before restoring your phone to default settings, don't forget to make back-up copies of
any important data stored on it.

Calls

Impossible to make calls
• Make sure that you're connected to the right cellular network.
• Check that the SIM card hasn't been disabled. To do this, go into Settings
Internet > Mobile network, and check that the "Use the SIM card" cursor is activated.
• Check that you haven't activated the call restriction function for the number that you're
dialling or for the incoming call number. To do this, go into Phone
the upper-right of the interface > Settings > Blocked numbers.
The person you're talking to can't hear you
• Check that your device's microphone hasn't been covered.
• Check that the microphone is positioned close enough to your mouth.
• If you use the hands-free kit supplied with your device, check that the headphones are
connected properly and that the microphone is positioned close enough to your mouth.
You hear echoes during calls
Adjust the volume by pressing the +/- volume adjustment button or move somewhere else.
Frequent disconnection from the cellular or internet network, or poor audio quality
• Make sure that nothing is obstructing the device's integrated antenna.
• When you find yourself in an area with poor signal, you risk losing your network connection.
• Plus, your connectivity issues may be due to an issue with your operator. Move somewhere
else and try again.

Battery

The battery isn't charging properly (for CROSSCALL-approved chargers)
• Make sure that the charger is properly plugged in, or that the terminal is correctly positioned
over the X-LINK™ accessory for charging your device (X-CABLE, X-DOCK, etc.).
• Contact the CROSSCALL Product Support service and ask for a replacement battery.
> Network and
> Press on the 3 dots in
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