11�2 Exclusion Of Warranty; 11�3 Making A Warranty Claim - Truma Mover smart M Gebrauchsanweisung

Mover smart M
The legal warranty claims for defects of the Consumer
against the Seller in the respective country of purchase
are not limited by this Warranty and may be asser-
ted free of charge independently of this Warranty� In
countries outside the European Union, these statutory
warranty claims are governed by the regulations of
the country in which the Consumer first purchased the
appliance�
In individual countries there may be warranties that
can be issued by the relevant dealer (official distribu-
tor, Truma Partner)� In such cases the warranty can be
implemented directly through the dealer from whom
the Consumer bought the appliance� The warranty
regulations of the country in which the appliance was
purchased by the Consumer for the first time shall also
be applicable�
11.2 Exclusion of warranty
No warranty claims from this Manufacturer's Warranty
shall be applicable under the following circumstances:
Improper, unsuitable, faulty, negligent or unintended
•
use or handling of the appliance;
Improper installation, assembly or commissioning,
•
contrary to operating or installation instructions;
Improper operation, handling or operation contra-
•
ry to the operating and installation instructions,
particularly any disregard for maintenance, care
and warning notes, or the operation of defective
appliances�
Instances where installations, repairs or any other
•
procedures are carried out by non-authorised part-
ners or on the user's own initiative;
Consumable materials and parts which are subject
•
to natural wear and tear;
If the appliance is fitted with spare, supplementary
•
or accessory parts that are not original parts from
the Manufacturer or have not been approved by the
Manufacturer; this applies in particular if the appli-
ance is subject to networked control, if the control
units or the software have not been approved by
Truma or if the Truma control unit (e�g� Truma CP
plus, Truma iNetBox, Truma iNet X Pro Panel, Truma
iNet X Panel, or similar) has not been exclusively
used for controlling Truma appliances or appliances
approved by Truma;
As a consequence of damage arising from foreign
•
substances (e�g� oil, or plasticisers in the gas), che-
mical or electrochemical influences in the water, or
cases when the appliance has come into contact
with unsuitable substances (e�g� chemical pro-
ducts, flammable substances or unsuitable cleaning
agents);
Damage caused by abnormal environmental or un-
•
suitable operating conditions;
Damage caused by force majeure or natural di-
•
sasters or any other influences not within Truma's
responsibility;
Damage resulting from improper transport;
•
60040-00349 ∙ 00 ∙ 08/2022
End customer's or third-party modifications of the
•
appliance, including any replacement, supplemen-
tary or accessory parts, or installation of the same,
especially concerning the exhaust gas system or the
cowl;
As a consequence of intentional or negligent
•
damage�
11.3 Making a warranty claim
The name and address of the Manufacturer and guaran-
tor is:
Truma Gerätetechnik GmbH & Co� KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
The warranty must be claimed with an authorised
service partner or at the Truma Service Centre� All the
relevant addresses and phone numbers can be found at
www�truma�com, in the "Service" section�
To ensure a smooth procedure, we would be grateful if
you could have the following details ready before con-
tacting us:
Detailed description of the defect
•
Serial number of the appliance
•
Date of purchase
•
The authorised service partner or the Truma Service
Centre will then specify the further procedure� To avoid
transport damage, the affected appliance must only be
shipped by prior arrangement with the authorised ser-
vice partner or the Truma Service Centre� We ask you
not to send in an appliance without prior arrangement�
If the warranty claim is recognised by the Manufactu-
rer, then the transport expenses shall be borne by the
same� If no warranty claim is applicable, the Consumer
will be notified accordingly and any repair and transport
expenses shall then be the Consumer's liability�
Warranty
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