Appendix A: Service Information – Eia - Motorola MTM800 FuG ET Installationshandbuch

Appendix
A
Service Information – EIA
Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European Systems and
Components Centre (ESCC). This section contains contact details to service centers in Europe, Middle East, and
Africa.
European Radio Support Centre (ERSC)
ERSC provides a remote Technical Support Service to help customers resolve technical issues and quickly restore
their systems. The centre handles service orders for subscribers and accessories. This team of highly skilled
professionals is available to the customers that have current ERSC service agreements in place. For further
information and to verify whether your current service agreement entitles you to benefit from this service, contact
your local customer support.
To contact ERSC, use the following EIA Integrated Call Center details:
E-mail: ersc@motorolasolutions.com
Telephone: +49 30 66 86 1555
European Systems and Components Centre (ESCC)
ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service should contact the
Customer Information Desk and obtain a Return Material Authorization number. Unless advised otherwise, the
equipment should then be shipped to the following address:
Motorola GmbH, European Systems Component Center, Am Borsigturm 130, 13507 Berlin, Germany
E-mail: escc.admin@motorolasolutions.com.
Telephone: +49 30 66 86 1404
Mon – Fri, 08:00 am – 06:00 pm (CET)
Service Information
Telephone Number to EIA Integrated Call Center for Germany: 6950070204
Parts Identification and Ordering
To get help in identification of non-referenced spare parts, contact your local Motorola Customer Care Organization.
To request replacement parts, kits and assemblies, place orders directly through your Motorola local distribution
organization or through http://emeaonline.motorolasolutions.com.
EIA Test Equipment Support
For information related to support and service of Motorola Test Equipment, contact your local Motorola Customer
Care Organization or see http://emeaonline.motorolasolutions.com.
For customers in Germany, contact the Equipment Service Group in Germany:
Telephone: +49 (0) 6128 702179
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