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Connected Equipment Limited Warranty
Under the "Limited Double Lifetime Warranty," Best Power offers up to a $25,000 equipment warranty against
damage to connected equipment. In order for this warranty to be in effect, the registration card that was included
in the original shipping materials must be returned to Best Power. On this card, the customer must indicate the
serial numbers of the equipment that the UPS will be supporting. The card needs to be returned to the location
specified on the back of the card, or to the fax number provided. See the Limited Warranty - Transient Voltage
Surge Suppression Circuitry for details.
Battery Replacement
If the battery runtime should fall below 80 percent of the original time within the applicable 2-year or 5-year war-
ranty period after a full and complete recharge cycle, the batteries will be replaced at no cost to the customer or
IBM, under the terms and conditions of IBM Product and Support/Services Agreement A50005. The Battery
Limited Warranty Period will be reduced by 50 percent for every 8 degrees C (15 degrees F) increase in the
room ambient temperature above 25 degrees C (77 degrees F). Battery claims are invalid if the battery is sub-
ject to misuse, abuse, or physical damage.
Unit Identification Numbers:
The label in the front left corner of the unit shows these identification numbers:
MN: The IBM Machine Type/Model Number
PN: The IBM UPS Part Number
SN: The IBM UPS Serial Number
Customers who call for service may be asked for their unit's IBM UPS Serial Number.
Customer Process for Service
UNITED STATES (US)
1. The customer calls 1-800-IBMSERV. (IBM Call Management Center)
2. The customer indicates that the UPS is defective.
3. The Call Management Center will confirm that the unit is listed in the customer profile and notify Best Power.
4. Best Power will promptly call the customer and ask for the serial number. Best Power will also attempt to
determine the nature of the problem. The problem may be related to improper operation as opposed to a
defect.
5. If the unit requires replacement, Best Power will send a replacement unit via air express.
6. The customer is expected to install the replacement unit and return the defective unit to Best Power. The
packaging material used for the replacement unit should be used for this purpose.
7. The shipping costs associated with returning the defective unit are the responsibility of the customer.
CANADA (Canada)
1. The customer calls 1-800-465-6666.
2. Dispatch takes the information from the customer and notifies IBM Customer Service Representative (CSR).
3. Problem determination is performed by the CSR.
4. If a replacement unit is required, the unit is ordered out of IBM stock and sent to the customer.
5. The Customer Service Representative (CSR) does a swap and returns the defective unit to the IBM parts
center.
LATIN AMERICA DIVISION (LAD)
1. The customer calls the IBM office servicing the account.
2. The IBM Customer Engineer (CE) responds and determines and resolves the problem.
EUROPE, MIDDLE-EAST, AFRICA (EMEA)
1. The customer calls the IBM office servicing the account and describes the problem.
2. If a replacement unit is required, it will be sent by courier to the customer.
3. The customer is expected to return the defective unit to the local IBM office or as instructed.
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