Trouble-Shooting And Service - clage DEX 12 Gebrauchsanleitung Für Den Anwender

DEX 12 ELECTRONIC MPS ®
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa-
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
Central Customer Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Tel: +49 · 4131 · 89 01- 40
Fax: +49 · 4131 · 89 01- 41
Email: service@clage.de

4. Trouble-shooting and service

This instantaneous water heater was manufactured conscientiously and checked several
times before delivery. Should malfunctions nevertheless occur, it is usually only due to
a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table. In
doing so, you will avoid unnecessary expense of customer service assistance.
Problem
Water stays cold, digital
display does not light up
Water stays cold, digital
display does light up
Display flashes error
message "Er"
Flow rate of hot water too
weak
Selected temperature is not
reached , decimal point lights
up
Selected temp. is not
reached , decimal point does
not light
Decimal point flashes
No response upon keypress
10
Cause Solution
Master fuse tripped Renew or activate fuse
Safety pressure cut-
Contact customer service
out tripped
Safety thermal cut-
Contact customer service
out tripped
Switch fuse off and on. If "Er"
Control system has
still flashes contact customer
switched off
service
Outlet fitting dirty or Clean shower head, jet
calcified regulator or sieves
Fine filter dirty or Let clean fine filter by customer
calcified service
Water flow rate too Reduce water flow rate at the
high tap
Cold water has been Tap hot water only; set
added via the tap temperature for use
Inlet temperature
exceeding nominal Reduce inlet temperature
temperature
Hood is not fitted
Refit the hood properly
properly