A
B
C
Error
code
11
R
0
E11
12
R
2
E12
13
-
0
E13
56
Fault
Potential cause
Supply air tem-
Low temperatures from
perature < +5 °C
unheated rooms
Reduced heat
recovery due to
low extract air
Poorly insulated ducts in
temperature
cold environments
Reduced heat
Extract air filter soiled
recovery due
Poor adjustment of the
to low extract
airflows
airflow
A bathroom extract air
fan creates a negative
pressure in the dwelling
A kitchen extract air
fan is creating negative
pressure inside the
dwelling
A stove fan creates neg-
ative pressure inside the
dwelling
Overheating
Overtemperature
caused by fire inside or
One of the
outside the ventilation
internal sensors
unit
measures a
temperature of >
Overtemperature due
70 °C.
to combination with a
preheater or post-heater
and insufficient airflow
Communication
error / weak sig-
nal, indicated on
wireless remote
control only
No wireless
Ventilation unit is
signal
switched off
Wireless signal is
Antenna is not mounted
on the unit
too weak
Distance of the remote
control is too far from
the ventilation unit
INSTALLATION AND SERVICE MANUAL FOR PROFESSIONALS
Maintenance and troubleshooting: Troubleshooting
Action required
Ensure that all ventilated
rooms are heated Alterna-
tively, close the air vents to
rooms that are not heated
Improve the insulation of
ducts
Changing the filter
Adjust the system
Remove the extract air fan
from the bathroom and con-
nect the extract air from the
bathroom to the ventilation
system instead
Provide heated fresh air for
the extraction hood. If this
cannot be achieved, open
a window/door while the ex-
traction hood is running
Contact the fireplace/stove
supplier to take safety pre-
cautions
Check ventilation unit and
surroundings for fire
Check ventilation unit and
surroundings for fire
Check which sensor is meas-
uring a high temperature.
Check whether the airflow
is blocked and the filters are
soiled.
If necessary, increase the
setting for the minimum
airflow
Switch on the ventilation
unit
Mount antenna
Move closer to the ventila-
tion unit
Mounting the antenna
extension cable
Reset
Manual reset
by pressing the
alarm button
on the mem-
brane keyboard
operating panel
or by switching
the unit off/
on Firmware
version 2.9 and
higher also
offer automatic
restart after 10
minutes
The alarm
display can
be reset by
pressing the
alarm button
or by switching
the unit off/on.
However, the
unit cannot be
started until
the causes of
the alarm have
been eliminated
Repeat every
5 minutes or
when a button
is pressed