EN
c.
If the product is delivered dirty, the technical service
may refuse to accept it or clean it at customer's cost
following their written approval.
11.
If the claim is accepted, the device is repaired or replaced with
a new one, or the customer is reimbursed. Transport cost from
21
the service to
the customer is covered by a manufacturer's service.
12.
If the claim is rejected, the customer is provided with a
detailed justification for the decision and the equipment is
sent to them at their cost within 14 days following the
provision of the decision.