8
FREQUENTLY ASKED QUESTIONS
What should I do if I cannot open the lid?
•
Depressurize the cooker and remove the operating valve.
•
Ensure that there is no more pressure inside.
•
If necessary, heat the cooker a few moments without the operating valve.
What should I do if the cooker is used without liquid inside?
•
Contact the MONIX after-sales service for verification.
What should I do if no steam leaves through the operating valve
and there is no sound of steam release coming from the cooker?
•
The pressure has not increased. This is normal during the first minutes while cooking.
IF THIS EVENT PERSISTS, VERIFY THAT:
•
The heat source is sufficiently strong. If not, increase the heat.
•
The quantity of liquid in the cooker body is sufficient.
•
The operating valve is correctly placed, clean and free of residue.
•
The pressure cooker is correctly closed.
•
The airtight seal and the cooker's edges have not deteriorated.
What should I do if the safety valve becomes active?
•
Turn off the heat source.
•
Wait for the cooker to cool.
•
Verify the valve centralizer, the operating valve and the safety valve.
What should I do if steam escapes between the cooker lid and body?
•
Verify the cooker is closed, and if necessary, ensure a tighter close.
•
Verify the airtight seal is in a good state and replace it if necessary.
•
Verify the airtight seal is correctly positioned on the pressure cooker.
•
Verify that the lid, safety valve and operating valve are clean.
•
Verify the edges of the cooker body are in a good state.
What should I do if the food has not cooked or has burned?
•
Verify the cooking time used.
•
Verify the strength of the heat source.
•
Verify the correct placement of the operating valve.
•
Verify the amount of water used.
How do I clean the pressure cooker if food has burned in its in-
terior?
•
Leave the cooler body to soak before starting to clean it.
•
NEVER use bleach or products which contain hydrochloric compounds.
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The term of this guarantee is three years from the date of purchase of the pro-
duct, and covers possible manufacturing defects but does not cover defects caused
by misuse of the machine, inappropriate use or damage caused by blows.
To use this guarantee, consumers should always go to the establishment where
the product was purchased, taking the proof of purchase. Only in the event that
the above is not possible or too costly, consumers may contact the manufacturer
in order to request repair or replacement of the product, sending the claim by
post to:
ISOGONA S.L., c/ Basters 4, Polígono Industrial, (43800) Valls, Tarragona (ESPAÑA).
Possible defective products covered by this guarantee will be accepted, repaired
and/or replaced free of charge and returned free of charge to the purchaser.
This guarantee does not affect the consumer's rights in accordance with the con-
tents of RDL 1/2007, General Law for the Defence of Consumers and Users.
This document will be interpreted in accordance with the laws of Spain, with Spa-
nish Courts being competent for settling any possible difference.
* In the event that the product was purchased in a country other than Spain, con-
sumers should always go to the establishment where the product was purchased,
taking proof of purchase in order to use the guarantee. Only in the event that
the above is impossible or too costly may consumers contact the importer as
indicated by the aforementioned establishments.
9
GUARANTEE
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