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Troubleshooting
Troubleshooting
Problem Description
There is mismatching
and overlap on the 3D
model.
After bite registration,
there is a gap or
intersection between
the upper jaw and the
lower jaw.
Precision degradation is
observed, or images are
not well-stitched during
acquisition.
Reconstruction of
metallic preparations
is sometimes difficult.
The Scanner Tip is
installed but not
detected. No live
video is displayed,
and the Scanner
Tip not detected
icon
is displayed at the
bottom-right of the
interface.
Fogging appears on
the inner surface of the
Lens Window at the
base of the scanner.
Action
Remove mismatched data and excessive tissue using the Cut
tool and rescan.
•
Set "Bite adjustment" to "Avoid intersections" in Preferences.
•
Delete the incorrect bite view, and rescan.
Ensure that the Lens Window at the base of the scanner is clean
by wiping it with a moist, lint-free cloth or lens tissue. Use a lens
tissue or lint-free cloth to remove any dust or water stains. Make
sure the Scanner Tip is firmly installed and there are no dark
edges on the live video.
•
Adjust the scanner position (for example: distance or
angle) and scan more of the area.
•
Move the surgical light away from the patient to decrease
light scatter.
•
Turn on "Shining Surface" button.
Reinstall the Scanner Tip, and make sure the Scanner Tip is in
firm contact with the scanner.
•
Mount a completely dry Scanner Tip on the scanner and
place the scanner in the holder or set it on the desk, and wait
until the fogging fades. If the fogging does not disappear
completely after 24 hours, contact your local service provider
for assistance.
•
Ensure that the Scanner Tip is thoroughly dry before
mounting on the scanner, and do not use a cloth soaked in
disinfectant to clean the scanner.
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