Faqs - Verefa V60M Pro Gebrauchsanleitung

5.3 FAQs

Problem type
Unable to turn on.
Unable to charge.
Unable to start.
Unable to recharge.
It stops working
suddenly.
1) Low battery power. Please make sure that the charging base is connected to
the power supply, then place the robot on the charging base and align it with
the charging contacts, and the device will start automatically.
2) If it still cannot be started, please try to force restart system. When robot is
not charging, press and hold the power button for 10 seconds to force turn
off, and then press and hold the power button for 3 seconds to power on.
1) Please remove the robot from charging base and check whether the indicator
light of the charging base is on. If not, please make sure that the power cable
and charging base's power port have been connected tightly, and the plug
and the power socket have been plugged in. (If the light is not on, please
contact our customer service.)
2) If the indicator light of the charging base is on, connect the turn-on robot to
the charging base and ensure that the charging contact pins of the robot is
aligned with the charging base charging contacts. Check whether the
indicator light of the robot changes to pulsing white.
3) If the indicator light of the charging base is on and the robot is turned on, but
the robot cannot be charged, please refer to "clean sensors, charging contact
pins and charging base contacts" and then try the above two steps again. (If
the problem persists, please contact our customer service.)
1) Make sure the robot is connected to the power supply.
2) Make sure the robot is fully charged.
3) Press and hold the power button for 3 seconds to turn on the robot.
1) Please remove any obstacles near the charging base and place the charging
base in an open area. Please ensure that no objects are placed within 1.5m in
front of the charging base and 0.5m from both sides.
2) Please wipe the infrared obstacle avoidance sensor, recharge sensor,
charging base location beacon area, charging contact pins and charging
contacts with a soft dry cloth.
3) Please put the robot near the charging base and try again.
1) Check whether the robot is trapped or stuck by obstacles.
2) Check whether the battery power is too low.
3) Check whether the robot has a red light or fault prompt. Please refer to the
chapter "troubleshooting".
4) If the problem persists, please force restart system, press and hold the power
button for 10 seconds to force turn off, and then press the power button for 3
seconds to turn on.
Solution
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