Service Agreement - Dantherm CDT 30S Handbuch

Service agreement

Introduction The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions. There-
fore the unit will need preventative maintenance on a regular basis.
Hotline The After Sales Support Department of Dantherm A/S is ready to help you in case of a
problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm A/S:
 Name
 Company
 Country
Contact Dantherm A/S, ask for the After Sales Support department and help will be pro-
vided as soon as possible:
Preventive Dantherm A/S offers to do the preventive maintenance on the units so that they at all
maintenance times will operate according to factory standards.
Corrective and In case of malfunctions of the product Dantherm A/S offers to do emergency repair on
emergency repair the climate units. Agreements will be made with the customer on response time and
price.
Setup Dantherm A/S has established a network of service partners to do the preventative
maintenance. The partner is trained and certified on the actual climate units. The part-
ner will also carry an adequate number of spare parts – so that any repairs can be
made during the same visit.
The agreement will be made with Dantherm A/S – and the overall responsibility for the
agreement will be Dantherm A/S's.
Further infor- For further information about a service agreement in your country or region, please con-
mation
tact:
 Phone no.  Site/location (unit)
 Email  Serial no/order no.
 Type (unit)  Description of the problem
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Henrik Hersted
After Sales Support Manager
Dantherm A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: heh@dantherm.com
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