Troubleshooting The 3M™ Attest™ Auto-Reader 390 Web App; Repair And Replacement - 3M Attest Auto-reader 390 Benutzerhandbuch

TROUBLESHOOTING THE 3M™ ATTEST™ AUTO-READER 390 WEB APP
Issue
Unable to access
3M™ Attest™
Auto-reader 390 Web
App on networked
computer
Unable to access
3M™ Attest™
Auto-reader 390 Web
App on mobile device
Data entered by user
on Results Detail
page disappears
BI result displayed
on 3M™ Attest™
Auto-reader 390
LCD panel does not
appear on Results
Detail page
Results Detail page
will not open from the
Status page
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto-reader 390s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1-800-292-6298
Fax: 1-800-770-8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1-800-292-6298.
Made in the U.S.A. by
3M Health Care
2510 Conway Ave
St. Paul, MN 55144
1-800-228-3957
www.3M.com/healthcare
© 2013, 3M. All rights reserved.
3M and Attest are trademarks of 3M.
Used under license in Canada.
12
Rendered on 5/8/2013 10:56:36 AM
Problem Solution
Ensure 3M™ Attest™ Auto-reader 390 Ethernet cable is connected to a live jack and that connection to
3M™ Attest™ Auto-reader 390 is secure.
3M™ Attest™
Ensure computer is connected to network.
Auto-reader 390 and/or computer
If failure is with connection attempted using 3M™ Attest™ Auto-reader 390 serial number URL, try connecting using
not connected to network.
IP address URL.
Contact facility IT or 3M if problem persists.
3M™ Attest™
Auto-reader 390 not connected
Ensure 3M™ Attest™ Auto-reader 390 Ethernet cable is connected to a live jack and that connection to
to network.
3M™ Attest™ Auto-reader 390 is secure.
For security reasons, facility
Contact facility IT for their recommendation on connecting to the secure network. Solutions may include enabling WiFi
firewall may prevent mobile
on the mobile device and signing into the facility network or connecting to the facility virtual private network (VPN) on
devices not connected to the
the mobile device.
facility network from connecting
to secure IP addresses.
User entered data is written to
Set web browser to accept (allow or enable) cookies.
temporary web browser storage.
As a best practice, print or save Results Detail record as soon as BI result is final.
Browser may have cleared data.
The Results Detail page has not
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to automatically refresh.
refreshed yet.
The Results Detail page only
opens from the Status page
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.
for occupied 3M™ Attest™
Auto-reader 390 wells.
Page 14 34871202858.pdf