Trouble Shooting - BWT bestsoft 4 Einbau- Und Bedienungsanleitung

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6 Trouble shooting

Error
Water still
remains hard
Water level in
brine cabinet
reaches overflow
No water
Water runs
from the drain
constantly
Excessive salt
usage
Electronic Display
Unit regenerates
at the wrong time.
Cause
Is there a minimum of 150 mm of salt
in the brine cabinet?
Is the power on?
Is the softener online?
Hydraulic problem during regenerati-
on .
(e.g. pressure drop of water)
Is the hardness setting correct?
Is the line pressure within the specifica-
tion of the water softener?
Pressure falls outside of the water
softener specification.
Is there flow through the drain line?
Has there been a power interruption?
Is the mains stop valve open?
Are the inlet and outlet valves of the
water softener open?
Is the unit in recharge mode?
Check the hardness setting.
The display shows error code: "Err 1",
audible alarm sounds.
OPTIONAL: The display shows error
code: "SALt", audible alarm sounds.
Is the digital display blank?
Is the present time correct?
Action
Fill the brine cabinet with salt.
Switch the power on and check con-
nections.
Close the by-pass valve and open
the inlet and outlet valves.
Please restart the regeneration
manually.
Reset the hardness if required.
Connect a pressure gauge to a water
outlet and check the pressure is
between: 1.7 - 5.0 bar for the UK /
1.0 - 8.0 bar for EU.
Fit a pressure reducing valve or
booster pump as required.
Check the drain line is not kinked,
blocked or frozen.
Check that the power is on and the
connections are secure.
Open the mains stop valve.
Open the inlet and outlet valves to
the water softener.
If yes, this is normal, wait until the
recharge is complete.
Reduce the hardness if incorrect.
Check all the connections are secure.
Turn the power off for 10 seconds
then turn back on, allow the system
to reset.
The low salt alarm is active. Fill the
brine cabinet with salt. Pressing the
[SET] key will reset the salt alarm to
full capacity of salt.
Check the power is turned on and all
the connections are secure.
Reset the present time.
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