Service And Sales - Bosch rexroth VM350 Betriebsanleitung

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Service and Sales

16 Service and Sales
This chapter contains information on the
following topics:
• Complaints and repairs
• Warranty
• Service and sales
Complaints and repairs
In case of complaints and repairs, please send
the fully assembled VM350 to the supplier or
our customer service workshop in Murrhardt,
Germany.
Complaints and repairs cannot be accepted if
this procedure is not followed.
Warranty
For Rexroth devices, we give a warranty of 2
years (to be proven by invoice or delivery note).
Damage that is attributed to natural wear,
overload or improper handling remains
excluded from warranty.
The warranty only applies to the delivered
configuration.
The warranty will not apply if the product is
incorrectly assembled or handled or not used as
intended.
VM350 | 3609929B32/2021-09
Service and Sales
Our global service network can be reached at
any time in over 40 countries. You can find
detailed information on our service locations in
Germany and worldwide on the Internet at:
http://www.boschrexroth.com/service
Information preparation.
We will be able to help you quickly and efficiently
if you have the following information ready:
• Detailed description of the malfunction and
the circumstances
• Information on the name plate of the
respective products, particularly the material
and serial numbers
• Telephone/fax numbers and e-mail address
where we can reach you if we have any
questions.
Additional information on service, repairs, and
training, as well as the current addresses of
our sales offices, can be found at:
http://www.boschrexroth.com.
If you are located outside of Germany,
please contact your nearest Rexroth partner.
Service Germany
Phone: +49 9352 40 50 60
E-mail: service.svc@boschrexroth.de
Sales Germany
Bosch Rexroth AG
Postfach 1161
71534 Murrhardt, Deutschland
Fornsbacher Str. 92
71540 Murrhardt, Deutschland
Phone: +49 71 92 22 208
Fax : +49 71 92 22 181
E-mail: rfq.jt@boschrexroth.de