Check For Common Problems; Service The Instrument; Returning The Instrument For Service - Tektronix 2 Serie Schnellstartanleitung

• Do not scrub the display with excessive force.
CAUTION: To prevent getting moisture inside the instrument during external cleaning, do not spray any cleaning solutions directly
onto the screen or instrument.

Check for common problems

Use the following table to help isolate possible failures. The table lists problems and possible causes. The list is not exhaustive, but it may
help you eliminate a problem that is quick to fix, such as a loose power cord. For more detailed troubleshooting, see the
flow chart.
Table 5: Failure symptoms and possible causes
Symptom
Instrument will not power on
Instrument powers on, but one or more fans will not operate
Flat-panel display blank or has streaks in display

Service the instrument

For more information on troubleshooting, maintenance, and replacing parts on your instrument contact a Tektronix Service Center.

Returning the instrument for service

When repacking the instrument for shipment, use the original packaging. If the packaging is unavailable or unfit for use, contact your local
Tektronix representative to obtain new packaging.
Seal the shipping carton with an industrial stapler or strapping tape.
Before returning the instrument for service, contact the Service Center to get an RMA (return material authorization) number, and any
return or shipping information you may need.
If the instrument is being shipped to a Tektronix Service Center, enclose the following information:
• The RMA number.
• The owner's address.
• Name and phone number of a contact person.
• Type and serial number of the instrument.
• Reason for returning.
• A complete description of the required service.
Mark the address of the Tektronix Service Center and the return address on the shipping carton in two prominent locations.
MSO24, MSO22 2 Series Mixed Signal Oscilloscopes Quick Start Manual
Possible cause(s)
Power cord not plugged in.
Faulty power supply.
Defective micro-controller assembly.
Faulty fan power cable.
Fan power cable not connected to circuit board.
Defective fan .
Faulty power supply.
One or more defective point of load regulators.
Faulty LCD screen or video circuitry.
Maintanence
Troubleshooting
58