12�2 Warranty Exclusions; 12�3 Making A Warranty Claim - Truma Ultraheat S 3004 Gebrauchsanleitung

Ultraheat
12.2 Warranty exclusions
No warranty claim shall be applicable under the follow-
ing circumstances:
Improper, unsuitable, faulty or negligent use and any
•
use that is not compliant with the intended purpose
Improper installation, assembly or commissioning,
•
contrary to operating or installation instructions
Improper operation or operation contrary to operat-
•
ing or installation instructions, particularly any disre-
gard for maintenance, care or warning notes
Instances where installations, repairs or any other
•
procedures have been conducted by non-authorised
parties
Consumable materials and parts which are subject
•
to natural wear and tear
Installation of replacement, supplementary or ac-
•
cessory parts that are not original manufacturer's
parts or which have not been approved by the man-
ufacturer� This applies in particular if the appliance
is subject to networked control, if the control units
or the software have not been approved by Truma
or if the Truma control unit (e�g� Truma CP plus or
Truma iNetBox) has not been exclusively used for
controlling Truma appliances or appliances approved
by Truma�
As a consequence of damage arising from foreign
•
substances (e�g� oil, or plasticisers in the gas), chem-
ical or electrochemical influences in the water, or
cases when the appliance has come into contact
with unsuitable substances (e�g� chemical prod-
ucts, flammable substances or unsuitable cleaning
agents)
Damage caused by abnormal environmental or un-
•
suitable operating conditions
Damage caused by force majeure or natural dis-
•
asters or any other influences not within Truma's
responsibility
Damage resulting from improper transport
•
End customer's or third-party modifications of the
•
appliance, including any replacement, supplemen-
tary or accessory parts, or installation of the same,
especially concerning the exhaust gas system or the
cowl�
12.3 Making a warranty claim
The warranty must be claimed with an authorised
service partner or at the Truma Service Centre� All the
relevant addresses and phone numbers can be found at
www�truma�com, in the "Service" section�
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co� KG
Truma Service Centre
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
30090-00229 · 00 · 06/2021
To ensure a smooth procedure, we would be grateful if
you could have the following details ready before con-
tacting us:
Detailed description of the defect
•
Serial number of the appliance
•
Date of purchase
•
The authorised service partner or the Truma Service
Centre will then specify the further procedure� To avoid
transport damage, the affected appliance must only be
shipped by prior arrangement with the authorised ser-
vice partner or the Truma Service Centre�
If the warranty claim is recognised by the Manufactur-
er, then the transport expenses shall be borne by the
same� If no warranty claim is applicable, the Consumer
will be notified accordingly and any repair and trans-
port expenses shall then be the Consumer's liability�
We ask you not to send in an appliance without prior
arrangement�
WARRANTY
EN 15