Troubleshooting - HP Photosmart Premium Serie Handbuch

Troubleshooting

Setup Troubleshooting
If the HP Photosmart does not turn on:
1. Check the power cord.
• Make sure the power cord is firmly connected to both the product and the power adapter.
• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product
directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if
the appliance has power. If not, then there might be a problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched
on but still does not work, then there might be a problem with the power outlet.
2. Unplug the power cord from the back of the product. Plug the power cord back in, and then press the On
button to turn on the product.
3. The product might not respond if you press the On button too quickly. Press the On button once. It might
take a few minutes for the product to turn on. If you press the On button again during this time, you might
turn the product off.
4. If you have completed all of the steps provided in the previous solutions and are still having a problem,
contact HP support for service. Go to: www.hp.com/support.
Windows
If you are unable to print make sure the product
is set as your default printing device:
• Windows Vista: On the Windows taskbar,
click Start, click Control Panel, and then
click Printers.
• Windows XP: On the Windows taskbar,
click Start, click Control Panel, and then click
Printers and Faxes.
Make sure that your product has a check mark in
the circle next to it. If your product is not selected
as the default printer, right-click the printer icon
and choose "Set as default printer" from the
menu.
If you are still unable to print, or the Windows
software installation fails:
1. Remove the CD from the computer's
CD-ROM drive, and then disconnect the USB
cable from the computer.
2. Restart the computer.
3. Temporarily disable any software firewall
and close any anti-virus software. Restart
these programs after the product software is
installed.
4. Insert the product software CD in the
computer's CD-ROM drive, then follow the
onscreen instructions to install the product
software. Do not connect the USB cable until
you are told to do so.
5. After the installation finishes, restart the
computer.
Mac
If you are unable to print, uninstall and reinstall
the software:
Note: The uninstaller removes all of the HP
software components that are specific to
the device. The uninstaller does not remove
components that are shared by other products
or programs.
To uninstall the software:
1. Disconnect the HP Photosmart from your
computer.
2. Open the Applications: Hewlett-Packard
folder.
3. Double-click HP Uninstaller. Follow the
onscreen instructions.
To install the software:
1. To install the software, insert the HP software
CD into your computer's CD drive.
2. On the desktop, open the CD and then
double-click HP Installer.
3. Follow the onscreen instructions.
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