Troubleshooting - HP LaserJet Pro MFP M227 Referenzhandbuch

Control panel error message
Error Message
Load Paper
• Initializing...
• Cleaning...
• Printing... Cool down mode
Fatal Error 65
Door is open
• Jam in tray1. Clear jam and then
press OK.
• Jam in cartridge area. Open top cover
and remove cartridge. Clear jam.
• Manual Feed. Plain, Letter. Or press OK
to use available media.
• Manual Duplex. Load tray 1. Press OK
to continue.
• Supply Memory Error.
• Install black cartridge.
• Incompatible black cartridge.
• Protected black cartridge.
• Unauthorized black cartridge.
• Black cartridge is very low.
• Used or counterfeit black cartridge
in use.
Download and install the software
NOTE: Do not connect the USB cable until you are prompted to do so.
Method 1: Download HP Easy Start
(Windows and Mac OS)
1. Go to 123.hp.com/laserjet, and click Download.
2. Follow the onscreen instructions and then prompts to save the file to the
computer.
3. Launch the software file from the folder where the file was saved.
4. Follow the onscreen instructions to install the software.
5. When prompted to select a connection type, select the appropriate option
for the type of connection.
Use the scan feature
Use the HP Scan software on your computer to start a scan job at the printer.
Windows
Click Start, select Programs or All Programs, select HP, and then
select HP Scan.

Troubleshooting

User guide and additional support resources
The user guide includes printer usage and troubleshooting information.
It is available on the web: Go to www.hp.com/support/ljM227MFP.
Solution
Insert paper.
No action to take.
Power cycle. If error still appears, call HP customer service.
Secure all doors.
Refer to User Guide.
Press the OK button on the 2-line control panel or tap OK on the
touchscreen control panel when ready.
Take out and reinsert the toner cartridge or imaging drum. If error still
appears, call HP customer service.
Replace with a new cartridge or imaging drum.
Method 2: Download from printer support website
(Windows and Mac OS)
1. Go to www.hp.com/support/ljM227MFP.
2. Select Software and Drivers.
3. Download the software for your printer model and operating system.
4. Launch the software file from the folder where the file was saved.
5. Follow the onscreen instructions to install the software.
6. When prompted to select a connection type, select the appropriate
option for the type of connection.
Mac OS
Go to the Applications folder and open HP Easy Scan.
Check for firmware updates
1. Go to www.hp.com/support/ljM227MFP.
2. Select a printer or category from the list, and then click Drivers.
3. Select the operating system, and click the Next button.
4. Select Firmware, and click the Download button.
4