Processing in Case of Guarantee
To ensure quick handling of you issue,
please follow the following directions:
Please have the receipt and item num-
ber (IAN 327190_1904) ready as
proof of purchase for all enquiries.
• Please find the item number on the rat-
Should functional errors or other de-
fects occur, please initially contact the
service department specified below by
telephone or by e-mail. You will then
receive further information on the pro-
cessing of your complaint.
After consultation with our customer
service, a product recorded as defec-
tive can be sent postage paid to the
service address communicated to you,
with the proof of purchase (receipt)
and specification of what constitutes
the defect and when it occurred. In or-
der to avoid acceptance problems and
additional costs, please be sure to use
only the address communicated to you.
Ensure that the consignment is not sent
carriage forward or by bulky goods,
express or other special freight. Please
send the equipment inc. all accessories
supplied at the time of purchase and
ensure adequate, safe transport pack-
For a charge, repairs not covered by
the guarantee can be carried out by
our service branch, which will be happy to
issue a cost estimate for you.
We can handle only equipment that has
been sent with adequate packaging and
Attention: Please send your equipment to
our service branch in clean condition and
with an indication of the defect.
Equipment sent carriage forward or by
bulky goods, express or other special
freight will not be accepted.
We will dispose of your defective devices
free of charge when you send them to us.