Siemens SIMATIC NET CP 1512 Installationsanleitung Seite 99

CP 1512 Installation Instructions
3. Warranty
3.1 Siemens shall remedy defects in the data media by replacement.
3.2 Warranty shall be assumed for the Software in accordance with the warranty class. Soft-
ware shall be divided into classes A, B and C. The classification can be determined from
the Confirmation of Order/Software Product List or from the catalogues and product ma-
nuals current at the time of delivery.
Such reproducible deviations from the relevant Documentation demonstrated by the
Customer and appearing in the last data medium delivered to the Customer shall be
deemed to be defects in the Software.
3.3 In the case of Software of warranty class A, Siemens shall remedy defects by delivery of
a data medium with the new product release/version. Until such time as a new product
release/version is delivered, Siemens shall provide an interim solution bypassing the de-
fect, provided that it is feasible at reasonable cost and that the Customer can
demonstrate that he is prevented from processing imperative jobs due to such defect.
In the case of Software of warranty class B, Siemens shall be obliged to provide the
Customer on request with such means of correcting or bypassing the defects as are a-
vailable to Siemens.
In the case of Software of warranty class C, Siemens has no obligation to correct defects.
3.4 If Siemens has granted the Customer a Copy Licence, the Customer shall be entitled to
make a number of copies corresponding to the Copy Licence of the new product re-
lease/version delivered in accordance with Clause 3.3. Clause 2 also applies accordingly.
3.5 The defect diagnosis and correction shall be made at Siemens' option either at the
Customer's or at Siemens' premises. If a (repair-) service agreement exists between the
Customer and Siemens, defect diagnosis and correction may also be carried out at the
place where the Hardware, on which the Software is used in accordance with Clause 1.2,
is installed.
The Customer shall provide Siemens with all the documents and information in his pos-
session necessary for correcting the defect. If Siemens corrects the defect at the
Customer's premises, the Customer shall provide Siemens, free of charge, with access to
the relevant Hardware and Software and undertakes to provide the appropriate working
conditions with suitable operating personnel to ensure that the work can be executed effi-
ciently. If no (repair-) service agreement has been made, the Customer shall reimburse
Siemens for any travelling and accommodation costs incurred by sending personnel to
the place of installation.
3.6 If any defect cannot be corrected within a reasonable period of time or bypassed so as to
be acceptable to the Customer, the Customer shall be entitled to demand a price reducti-
on or to cancel the contract.
3.7 The warranty period for all Software shall be twelve (12) months from the date of delivery
of the data medium with the Software in accordance with Clause 1.1 to the Customer or
from the date of notification of readiness for dispatch. For copies made within the frame-
work of a Copy Licence, the warranty period of the copy sample (One Off Licence) shall
apply.
3.8 Siemens assumes warranty for Software extended by the Customer via an interface pro-
vided for this purpose by Siemens, but only up to such interface.
3.9 All other claims under warranty are hereby excluded, except where liability is binding on
the grounds of intent, gross negligence or the absence of promised characteristics.
4. Software Maintenance Service
For One Off Licences and Copy Licences, a Software Maintenance Service comprising
automatic delivery of Updates and Upgrades can be agreed upon against separate order.
Siemens shall then ensure for the duration of the Software Maintenance Service Contract
that the Software is kept up-to-date with the newest official release.
CP 1512 Installation Instructions
C79000-N8974-C001-02
99