Tenda Wi-Fi 7 Router Schnellinstallationsanleitung Seite 8

FAQ
Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?
A1: First, try to visit http://tendawifi.com or http://192.168.0.1 in the address bar (not
the search bar).
If you are using a Wi-Fi-enabled device, such as a smartphone:
• Ensure that your smartphone is connected to the WiFi network of the router.
- For the first login, connect the WiFi name (Tenda_XXXXXX) on the bottom label of
the device. XXXXXX is the last six digits of the MAC address on the label.
- When logging in again after setting, use the changed WiFi name and password to
connect to the WiFi network.
• Ensure that the cellular network (mobile data) of the client is disabled.
If you are using a wired device, such as a computer:
- Ensure that your wired devices are connected to a LAN port properly.
- Ensure that the computer is set to Obtain an IP address automatically and
Obtain DNS server address automatically.
If the problem persists, reset the router by referring to Q4 and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions:
• Check whether the WAN port of the router is connected to a modem or Ethernet jack
properly.
• Log in to the web UI of the router and navigate to the Internet Settings page. Follow
the instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices:
- Ensure that your devices are connected to the Wi-Fi network of the router.
- If you still cannot access the internet, connect your computer to the Ethernet port
of your router with an Ethernet cable, log in to the web UI of the router, change your
Wi-Fi name and Wi-Fi password, and reconnect to Wi-Fi.
• For wired devices:
- Ensure that your wired devices are connected to a LAN port properly.
- Ensure that wired devices are set to Obtain an IP address automatically and
Obtain DNS server address automatically.
Q3: Some computers cannot search router's Wi-Fi. What should I do?
A3: Try the following solutions:
- Change the network mode of the router's 2.4G Wi-Fi and 5G Wi-Fi to not include
802.11ax and 802.11be, and search again.
- If the router's Wi-Fi can be searched after changing the network mode, the wireless
network adapter version is older and needs to be updated. You can go to the
corresponding official website of the wireless network adapter to download and
install, or you can use software such as driver wizard to detect and update online.
- If only 2.4G Wi-Fi is searched, first check whether the computer supports 5G band.
If other 5G Wi-Fi can be searched, change the 5G Wi-Fi channel of the router to
channel 36 or channel 149 in turn, and then search. If it can be searched after
changing the channel, it means that the 5G wireless network adapter only supports
high-channel or low-channel Wi-Fi.
Q4: How to restore my device to factory settings?
A4: With your router connected to power and turned on, hold down the reset (marked RST
or Reset) button of your device for about 8 seconds, and release it when the indicator
blinks red fast. After about 1 minute, the router is reset successfully and rebooted. You
can configure the router again.
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